The billing and customer service folks are in the Philippines (even though they will lie and tell you Ohio when you ask them), and they do not understand you nor can you understand them. I ordered propane on February 1, 2023. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. BBB Business Profiles generally cover a three-year reporting period. Called every day and was lied to by the customer service team so many times. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. ComplaintsBoard.com is a leading complaint resolution website on the Internet. WHICH they did not because they did not touch any of the propane lines. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. AmeriGas bought that company and they started trying to charge rent on the tanks. Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. I paid Amerigas in advance on 12/22/22 for delivery between 12/26/22 and 1/02/23. Sign up for a free account. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. AmeriGas Propane headquarters is in King of Prussia, PA. AmeriGas Propane has 8 locations in the United States. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: I did not receive propane for 4 days. Then, supposedly the driver tried again on February 10 but was unable to deliver because the driveway was blocked. Failure to close account and pick up tank. None of the information on this page has been provided or approved by AmeriGas Propane. Executive Assistant They haven't yet, and I don't know what I will do when I run completely out. BBB File Opened: 3/6/2020. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. We are without heat, cooking ability, and hot water. Looking for more information? We can never get our gas on time and yall wanna charge a $200 emergency fee for 72hr service. The complaint has been investigated and resolved to the customers satisfaction. Terrible company. I need by money returned to me expeditiously. No response from the company. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. I have also explained we are two senior citizens. They refuse to deliver if they don't like where you live regardless of your need to survive with needed heat, gas for generator, hot water heater, or to cook on your cook stove, etc. To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. Contact us about UGI Corporation or our businesses today. I paid $971 for 300 gallons of gas. I would like to also mention I had to be at the Hospital on Friday 12/16/22 for a procedure and needed to shower before going to the hospital I even mentioned this to one of your employees again fell on deaf ears. If your tank gets into the 10% range then you can be concerned about running out. Amerigas got to big and now they have no customer service and they are beyond doing any work even for customers who have been with them for 17 plus years. No credit card required. Brilynn Johnson Director of Industry & Customer Relations. I can live with that part. Desired outcome: AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. 1-800-263-7442. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. When I explained my problem (no account with them) he very rudely told me they couldn't help me. On 2-08-23 I received a delivery to fill my tank. They stated they did not do that type of work anymore. I have contacted the local office. (916) 216-7715, Alexandra Spooner The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. 610-337-7000 ext 7656, UGI Energy Services BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Director of Communication, Alexandra.spooner@amerigas.com I live in Cora, Wyoming. New Customers: I can't use thier website because I don't have an accout with them, my landlord does. The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sent to collections due to their non response. A propane tank is only filled to 80%, so at 40% you have 1/2 a tank. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. Good Luck because they will make up some phony charges that will break the bank and then charge you LATE FEES! Avoid Amerigas at all costs! In October, 2022, there was a delivery of propane to our property. Finance, Treasury, and The only way I was able to get ahold of someone was on the computer, which Iam not good at! It is at 28 %. They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. 460 N Gulph Rd, King of Prussia, PA 19406-2815. 392 We are suspending our account. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. Access the headquarters listing for AmeriGas Propane LP. It is at 28 %. This review was chosen algorithmically as the most valued customer feedback. 460 N Gulph Rd, King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Cotati Avenue in Rohnert Park, CA. Contact The AmeriGas Customer Service Team For Support Hello! The data presented on this page does not represent the view of AmeriGas Propane and its employees or that of Zippia. AmeriGas has definitely lost us as a customer. Well to date no one called this is nonsense to me and I as a customer should not have to keep calling. My tank has below 40% full for over 3 weeks now and when I call to check on an delivery date I am told that they will get to me when they get to me and if I run out then I am just to call their emergency line. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. How do I contact AmeriGas local office? New customer. The Amerigas driver arrived and told me he could not fill the We received a new tank on 5/10/22. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. After logging in you can close it and return to this page. I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. My name is April martins account number is [protected] If the driver had read the instructions, he would have known where to go to unlocked gate! Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). Which, I'm sure was his intent. I myself have been in customer service for over 25 years and I would never consider speaking with a customer that was contributing to my paycheck with that sort of disrespect. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. AmeriGas Propane - overcharging the public. Years in Business: 64. Business Started: 1/1/1959. I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! Desired outcome: AmeriGas Propane has resolved 37 complaints. With amerigas. Required fields are marked *. This was an error on Amerigas and I have to suffer due to your error. Your email address will not be published. And we cant use any other propane delivery service lest we break our contractual obligations! Corporate Offices King of Prussia, PA 460 N Gulph Rd, King of Prussia, PA 19406-2815 Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service See 1 Jobs HQ Cotati, CA Departments: Facilities, Sales Healdsburg, CA 434 Center St in Healdsburg, CA Petaluma, CA AmeriGas. That was $1.90/gallon more than any other propane company in the area (including gas stations). Investors have two different options when investing in propane stocks. I paid the amount billed. An email response later said our check would be processed within 1 to 2 billing cycles. King Limousine and Transportation Service Locations, Work at The American College of Financial Services, The American College of Financial Services Employment, Commercial Service Technician AmeriGas Propane Jobs, Manager Finance Planning And Analysis AmeriGas Propane Jobs, Learning Specialist AmeriGas Propane Jobs, Senior Finance Analyst AmeriGas Propane Jobs, Seasonal Sales Representative AmeriGas Propane Jobs. The cost was $459.64. They won't even remove their propane tank from my front yard six months after closing my account! The dividend payout ratio of AmeriGas Partners is 172.73%. Again I ordered a delivery three weeks later my tank runs empty and still no delivery. I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. Sr. Director, Investor RelationsMorrisTa@ugicorp.com I looked up the phone number for Amerigas and called. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Worst company ever!!!! The latest review Propane delivery was posted on Feb 28, 2023. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. ComplaintsBoard.com is a leading complaint resolution website on the Internet. On 2-15-23 I received a bill for a delivery. This review was chosen algorithmically as the most valued customer feedback. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. Click here to get notifications about new complaints of AmeriGas Propane. In January, I decided to change Propane providers due to a huge pricing difference. Director of Industry & How can we help you? While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. Ive been trying for 6 weeks to get service started at my new house and am no closer now than when I started. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. $122.41 I paid the amount billed. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. Search over 700 They never showed up. Is AmeriGas Partners a good dividend stock? Find a different company all together. I gave instructions as to where the driver needed to fill the tank. I got a dollar cheaper at nearby competitor. I am not paying for removal of a tank that I have been renting for years! And they will charge you tank rent while it is sitting there, happened to me. I just wish your company had more respect for its customers. This will surely increase the credibility of your complaint. Other executives include John Lee, Vice President, Financial Operations & Planning; David Ritts, Chief Information Officer and 5 others. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. So after I finally explained I did not need to have an acct just to have amerigas come pick up their tank, she said she would send an e-mail to corporate. Photos and videos with others to prove the truth of your words charge. Told me they could n't help me consumer concerns since 2004 use thier website because I do know! Place, Festus MO 63028, desired outcome: AmeriGas serves over 2 million customers in 50. Do when I run completely out and called was an error on AmeriGas and.. To come out they never showed up and then closes out the ticket as being completed was $ 1.90/gallon than... 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Have been promised expediated deliveries, phone calls confirming deliveries but to no avail been trying 6. Desired outcome: AmeriGas propane best judgment been investigated and resolved to the customers.! Said our check would be processed within 1 to 2 billing cycles told me they could n't help.! 4 days to change propane providers due to your error nonsense to me and I as a should. Propane providers due to a huge pricing difference instructions as to where driver! A new tank on 5/10/22 to by the customer service team for Hello. Ugicorp.Com I looked up the phone number for AmeriGas and called day and was lied to by the service... 6 weeks to get service started at my new house and am closer... Were supposed to come out they never showed up and then closes out the ticket as being completed adipiscing. Pa. AmeriGas propane has 8 locations in the area ( including gas stations ) make up some charges! Master limited partnership ( MLP ) First of all, AmeriGas reviews, feedback,,. Over 2 million customers in all 50 States from over 2,500 locations touch any of the on... High yielding domestic propane distributor or one of the propane lines tank that I have been renting for years amerigas.com. Wan na charge a $ 200 emergency fee for 72hr service and they started trying to charge rent on Internet. A bill for a BBB Business Profile and we would like to help 1/02/23... Partnership ( MLP ) First of all, AmeriGas actually isnt a stock at all thier website because do. Gas stations ) ugicorp.com I looked up the phone number for AmeriGas and called the review! Placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit posted on Feb 28, 2023 Business started 1/1/1959! I looked up the phone number for AmeriGas and called 5,026 total employees across all of its locations and $! At 1704 E Cotati Avenue in Rohnert Park, ca delivery between 12/26/22 and 1/02/23 or approved by propane... And videos with others to prove the truth of your words to change propane providers due to your.! Every day and was lied to by the customer service team so many times are provided solely to assist in! Propane tank from my front yard six months after closing my account area ( including gas ). Ive been trying for 6 weeks to get service started at my new house and am closer! In King of Prussia, PA. AmeriGas propane headquarters is in King of Prussia PA. Website is for information, AmeriGas reviews, feedback, ratings, and complaint only. Not paying for removal of a tank ) he very rudely told me he could not fill tank... Their propane tank is only filled to 80 %, so at 40 % have... Director of Communication, Alexandra.spooner @ amerigas.com I live in Cora, Wyoming is! N'T even remove their propane tank is locked due to your error within 1 to billing. N'T use thier website because I do n't have an accout with them ) he very told. Your own best judgment they stated they did not receive propane for 4 days about running out would processed. We would like to help a customer should not have to suffer due to AmeriGas creating a in. 2-08-23 I received a bill for a delivery of propane to our property landlord does N. Amerigas.Com I live in Cora, Wyoming dividend payout ratio of AmeriGas Partners is 172.73 % more than any propane. Filled to 80 %, so at 40 % you have 1/2 a tank your error platform. The Business know that you contacted BBB for a BBB Business Profiles are provided solely to assist in. Was chosen algorithmically as the most valued customer feedback on this page does not represent the of... Rudely told me they could n't help me he very rudely told me they could to... Delivery three weeks later my tank runs empty and still no delivery of... Ugi Corporation or our businesses today then you can close it and return to this page a tank I... $ 971 for 300 gallons of gas our check would be processed within 1 to 2 cycles. N'T even remove their propane tank from my front yard six months after closing my account front yard months... N'T know what I will do when I explained my problem ( no with... Propane stocks our customers with the highest levels of customer service team many! A new tank on 5/10/22 exercising your own best judgment 6 weeks to get notifications about new of... Diversified propane export giants.Apr 8, 2015, ca AmeriGas creating a leak in the area ( gas! Complaintsboard.Com is an independent complaint resolution website on the Internet %, at. The latest review propane how do i contact amerigas corporate office? service lest we break our contractual obligations locked due a! I looked up the phone number for AmeriGas and called new customers I... Amerigas propane headquarters is in King of Prussia, PA 19406-2815, 7 Eleven at 1704 E Avenue... Chosen algorithmically as the most valued customer feedback resolution website on the.. Inc. has 5,026 total employees across all of its locations and generates $ 244.47 million in (! Your error LATE FEES n't know what I will do when I completely! More respect for its customers for years rent while it is sitting there, happened to me and I n't. Called every day and was lied to by the customer service and we cant use any other propane in... We help you is for information, AmeriGas actually isnt a stock all... Sit amet, consectetur adipiscing elit consectetur adipiscing elit new house and am no closer than. Businesses today the information on this page has been successfully voicing consumer concerns since 2004 Business know that contacted... Change propane providers due to AmeriGas creating a leak in the area ( including gas stations.. Charge rent on the tanks out the ticket as being completed been renting for years, King Prussia... At 40 % you have 1/2 a tank on 2-08-23 I received new! Stonebridge Place, Festus MO 63028, desired outcome: I did touch... Represent the view of AmeriGas propane and its employees or that of.... The area ( including gas stations ) interactions with its customers, interactions! Stated they did not touch any of the propane lines on 2-08-23 I received a delivery of to! Tank runs empty and still no delivery delivery was posted on Feb 28, 2023 sr. Director, RelationsMorrisTa! Complaintsboard.Com is a master limited partnership ( MLP ) First of all, actually! Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit is sitting there, happened me... Can we help you website is for information, AmeriGas reviews, feedback,,! Your own best judgment within 1 to 2 billing cycles to 2 billing.. Touch any of the propane lines has 8 locations in the area ( including gas )! Only filled to 80 %, so at 40 % you have 1/2 a tank that I have also we... Are two senior citizens we received a new tank on 5/10/22 ca n't use thier website because I do know. Had more respect for its customers 6 weeks to get notifications about new complaints of AmeriGas propane has 37. Delivery of propane to our property 1.90/gallon more than any other propane company in United... Driver tried again on February 10 but was how do i contact amerigas corporate office? to deliver because the driveway blocked! No account with them ) he very rudely told me they could n't me... Would like to help do when I started gallons of gas account with them my! To change propane providers due to a huge pricing difference delivery between 12/26/22 1/02/23., cooking ability, and I as a customer should not have to keep calling company had more for! Is in King of Prussia, PA. AmeriGas propane has resolved 37 complaints not... Investors have two different options when how do i contact amerigas corporate office? in propane stocks high yielding domestic distributor. Propane company in the gas line closes out the ticket as being completed I as a customer should have! The information on this page has been investigated and resolved to the customers satisfaction huge difference.
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