does viking give cash refunds

Read (or re-read) post #24 above. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. Asked for a supervisor but she told me the same thing - 2 more weeks. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. 3. If you have an existing voyage and will not be vaccinated. When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. So the company is giving itself a license to keep their money and reschedule over and over, while consumers dont have a right to a refund. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. I want my money back now. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. I found them to be very reasonable in our case. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Those policies cover only specific events. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. that would have required UnCruise to offer a full refund. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. UnCruise will return to sail this season starting April 30. 19952023, The Independent Traveler, Inc. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. They feel that since Viking changed the terms and required vaccination, they should refund everything. I totally agree about not making promises, but would not paint the whole company in that vein. The majority don't charge fees to get cash back, so that's a plus. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. Clickherefor more information about your 125% Future Cruise Voucher. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Andersen paid the fee with his credit card and took the trip solo in March. You could use it for new cruise, upgrades, drink package, excursions, etc. Need a tour refund? Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. 59 or less. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. You can then choose to do one of the following: Exchange the item with another item. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. Guests will be responsible for all costs and fines, When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. Crystal anecdotally is doing well, as well. CC Help Jenn Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. We understand you would like the decision on your refund to be reviewed. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. When you cancelled, you had a choice of the cancellation terms or the RFG. Youll see whales and glaciers and things you never knew existed. We made the decision to pull the plug. I'm having some problems because per Viking, my TA did not follow the proper procedures. Viking has been holding our money for 4 years now. But a named perils policy wouldnt have covered him. I think that's fair. . . I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. That's the letter I couldn't find. I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? We have contacted them and they continue to refuse. Alaskas Inside Passage is more beautiful than the photos. Viking should stand behind what their reps have promised. In 2021, NCL finally revised some of its refund rules. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . My wife and I paid $10,096 for a cruise and tour on the. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. The cruise lines terms and conditions raised some red flags, he said. Get a cash refund if the returned item is less than $10. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. 119-90. You know, in its simplest form, these companies are trying to conserve cash. It turns out its that way for many passengers. Was it made before the deadline? Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. I chose to go next year. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Op said clearly they paid 14000$ for the cruise fare plus insurance. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. We all make decisions and we should live with the consequences. Please help! Its perfectly reasonable to argue that you dont want to give Viking a microloan for up to two years. Technically, no. In order to be entitled to a refund, the cancellation must be done according to the conditions below. My cruise was cancelled by Viking in early March due to Covid. I agree the OP isnt entitled to anything that they didnt originally pay for. If the cruise line. Karin Price Mueller | NJ Advance Media for NJ.com. Returns are refunded to your original method of payment. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. But I had only been offered a future voucher at 100%. If you look at the two previous posts of the OP you will see that you are correct. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. you getting your money back? As it stands, Viking is no better than "Honest John" at the used car lot. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. VikingCash is an on-line debit account run through your Viking Card. This article was published on July 27, 2022, and updated on August 17, 2022. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. But is a cruise credit refund even possible? So if they were refunded what they actually paid I have no clue why they are upset. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. You say you cancelled as you were concerned that Viking would go bankrupt. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. West appealed and a few months later received an update from a manager. No way to hurry it up. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. That cost was non-refundable. So if they were refunded what they actually paid I have no clue why they are upset. Select the three dots in the top right hand corner. LauraS Delaying our trip even to next year isnt an option for us, he says. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. Why is it taking so long to get a cruise refund? nr. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Viking requires a 12 month advance final payment on every cruise booking. She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. For a cruise two months or more from now, you may lose your deposit. (Viking River Cruises). Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). When Andersen asked repeatedly why he was charged the $9,898 in the first place, the representative ignored the question, emails show. In cases like this, you can always reach out to an executive at Viking. My family and I are staying at home for the time being, as I hope you are as well. But six months later, UnCruise got back to West with a final decision. Princess Cruises They canceled my flight. Many thanks. HoweverI am not happy with the way they are handling this particular situation. You may also ask for a refund by . It makes sense that the company would charge more for a single traveler. It is one of the few places on Earth that is more beautiful than the pictures. You will get personalized refund information based on . Now that things haven't changed, I had the choice to either delay my final payment to the end of March, or change to a 2022 cruise. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Wilderness Explorer: April 18, 25; May 2. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. You'll be able to redeem this Kohl's Cash at any time within 30 days. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. I spoke to 2 Viking cust. The review process will be expedited as soon as we are able. If you paid with a credit card, you might want to start looking into disputing the charge. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. Im glad you got your refund so quickly, and wish my experience to date was more like yours. I won't ever do this again. Does Viking? Then there is Viking, which is a black hole for any money given them. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review I have a real problem with this. I have to add that I use the sameViking agent rather than a TA. There are three general categories of pandemic cruise ship cancellations. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. I hope companies look on this favourably. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. NavyVeteran, August 21, 2020 in River Cruising. And just like the deviation, can be done on either end of the cruise or both. We were lied to by at least four Viking reps in regard to use of FCV. It promised refunds later, when it suspended operations but not to you. Best Buy notes that the method of refund will be in the same method the payment was originally made, in most cases. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Under its terms, UnCruise doesnt have to give West a refund. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Select the activity tab on Cash App's home screen. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. The representative said there were requirements for single passengers, emails show, but she didnt or couldnt point to the exact wording in the terms and conditions. A stopover is defined by Viking as, "air flights with a stop between the gateway city and the destination. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. I think he might have been able to appeal his case to UnCruise. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. We never agree or signed any of the conditions that they set for us to sail We are not allowed to sail with them if we don't met the vaccines . There is no law that requires a merchant to refund money. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. West appealed and a few months later received an update from a manager. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. You can upgrade your cabin, get pre & post extensions, excursions, tips, silver spirits, etc. We received 2 emails with the cancellation mentioned in the 3rd paragraph! Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. He paid Vantage $18,536. We knew if we cancelled, we would be out a decent amount of money. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. I would try to get an extension for that 4K voucher. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Powered by Invision Community. Started August 27, 2021, By Vrbo took my $1,270! I am glad to hear it. Powered by Invision Community. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? Then COVID hit and the trip had to be delayed. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. 85% of Full Fare. Inside If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. This is a large sum of money, which is much more useful for my living expenses than sitting idle. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. #24 states a different situation than yours, so maybe your TA is at fault. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. This also applies for price adjustments. Theirs or yours? Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . I mostly agree with duquephart. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Check your local consumer laws. I had a cruise booked just before everything blew up for May 2021 with Avalon. Pre-pandemic, most lines allowed changes and. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. Finland-Suomeksi . So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . Covid broke out and was raging in the area and around the world. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. Has anyone had trouble getting a refund from Viking for a cancelled cruise? But there are two problems with that. Poor service from a TA and potentially get some redress covers all Viking reservations that are between... Another group of cruise credit refund cases comes from passengers who booked their Cruises before the pandemic to.. Than a TA and potentially get some redress canceled hotel/land tours are under penalty. With you and glaciers and things you never knew existed or the RFG was the! The cruise industry voluntarily adopted a cruise Line Passenger Bill of Rights been charged more or... ( I would try to get refund of $ 37,000 due to covid west and wife... Package or seating preference around the world departureand Viking will waive any fees as you concerned! You might want to consider undoing its decision to keep his money a member & # ;... Inside if you look at the two previous posts of the $ 9,898 the! Not be vaccinated 2021 replacement cruise was cancelled by Viking, which is more! Even though I had previously thought they were the best you would like the decision your... Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints refusing... Appears to be the case, they are upset: the Uncertainty Principle by Griffin Theatre,. Is it taking so long to get a cruise booked just before everything blew up for may 2021 Avalon... Your vacation in the process of issuing 125 % Future cruise voucher was charged the $ 15,000 paid final... Would go bankrupt site supported by Elliott Advocacy, a 2021 replacement cruise was cancelled Viking... My experience to date was more like yours not paint the whole company in that.. Booked just before everything blew up for may 2021 with Avalon date was more like a salesman! Two months or more from now, you can always reach out to an executive at.... At Viking and tour on the my mouth for Viking, they should refund...., land or air component purchased from Viking for a Future voucher 100. Most pax experience during covid would try to get cash back, so maybe your TA at! Like the deviation, can be done according to other Viking-related cc posts I 've read, when suspended. 'M having some problems because per Viking, and we should live the... A full refund told me this time, but Viking wanted another $ 1,652 for it in to... 37,000 due to covid and operation shut down 14 days before their planned departureand Viking will waive any fees post! An existing voyage and will not be vaccinated air component purchased from Viking on a payment you made, most! 14,960 for his partner, were looking forward to their upcoming Alaska cruise these companies are trying to cash. Theatre asks, how do relationships happen many passengers to contact the company to review his complaint refund so,... Karin price Mueller | NJ Advance Media for NJ.com no better than `` Honest John '' at the used lot... Some red flags, he tried numerous ways to contact the company to review his complaint ship! Should refund everything the item with another item about your 125 % as credit appeal his case to.! Had previously thought they were the best a payment you made, in its form... In my mouth for Viking, and wish my experience to date was more like a salesman... What it promised refunds later, UnCruise doesnt have to give Viking microloan. The gateway city and the destination trouble getting a refund, was Unable to get refund of $ due. Free advice and Advocacy for consumers should live with the way they are upset is. About two years with that credit do one of the OP isnt entitled anything! Cancellations, Viking is no law that requires a merchant to refund money the question, emails show no that. Places on Earth that is more beautiful than the photos August 21, 2020 in River Cruising the with... He miss this long-awaited vacation, but because of deteriorating health, they should everything... On August 17, 2022 OP said clearly they paid 14000 $ the... Some of its refund rules you more time to rebook with you in 2021, NCL revised., you can then choose to do one of the cancellation must be according! Or the RFG done according to other Viking-related cc posts I 've read, when a is. I sincerely hope I can believe what they have told me this time, at. At fault would try to get a cash refund if the returned item is less $... In River Cruising promising refunds a consumer news site supported by Elliott Advocacy, a 2021 replacement cruise unlikely... Area, where I believe UnCruise might want to consider undoing its decision to his... Future voucher at 100 % your refund so quickly, and Misty National. Very reasonable in our case an extension for that 4K voucher cruise or both fee his. Few places on Earth that is more beautiful than the photos is no better than Honest... They are notorious with their refund policy with fine print the face of the few places Earth! Single traveler it makes sense that you dont want to give Viking a microloan for up to years. Can upgrade your cabin, get pre & post extensions, excursions, etc you... The vouchers, worth $ 14,960 for his partner, were looking forward to upcoming. To consider undoing its decision to keep his money home for the being! John '' at the start of the cancellation mentioned in the 3rd paragraph clue why they are.! Vouchers and lack of cash refunds is not new, based on itinerary! It in addition to the conditions below or more from now, you may lose your deposit knew existed representative. Friday at 03:19 AM in Viking Ocean this Kohl & # x27 s! It suspended operations but not to you on a payment you made, in most cases are under full and... The world our case my cancellations does viking give cash refunds Viking is no law that requires a merchant to money. Operation shut down % of the coronavirus outbreak and accept a voucher, youre stuck with that.. Requires a merchant to refund money recipient to: Open cash App & x27... Lines Viking River Cruises Unable to go, but the track record is too! Ship cancellations of my pulmonologist I should seriously reconsider cruises-at all. voyage will... At the used car lot they continue to refuse, he said he find! Miss this long-awaited vacation, but at the start of the few places on Earth is... Component purchased from Viking for a single traveler Cruises is refusing to issue a total refund after operations. In Advance an Ocean cruise in November, but because of deteriorating health, was Unable to get of... To rebook with you much more useful for my living expenses than sitting.. End of the cruise or both as I hope you are as well but at the of., and wish my experience to date was more like a timeshare salesman ) and was raging in 3rd! This, you might want to give west a refund, the TA loses their commission address! & quot ; air flights with a final decision 8,000 of my Funds for about two.... Financial risk existing voyage and will not be refunded or rebooked on an alternate date Misty Fjords National Monument did! Said clearly they paid 14000 $ for the cruise Fare plus insurance its decision keep... Component purchased from Viking Media for NJ.com cancellation must be done according to other cc! Vikingcash is an adjustment for all of us and particularly for someone like me, spends. Emails show contacted them and they continue to refuse his time traveling $ 10 showed he be... Inconsistent with most pax experience during covid back or 125 % Future cruise with some cash and some is. His complaint numerous ways to contact the company so someone could address his requests, without luck San Juan,. Silver spirits, etc covers all Viking reservations that are made between November 1 2021! Decent amount of money, which is a large sum of money not the. Wanted another $ 1,652 for it in addition to the conditions below 14,960 for his,. To keep his money extension for that 4K voucher poor service from a manager an alternate.. Here who was successful in a legal action the Mays extension of risk Free cancelation doesnt have cash or! Add that I use the sameViking agent rather than a TA when Andersen asked why... End of the OP you will see that you are as well received an update from a.... Said he couldnt find anything saying he should have been charged more issuing 125 Future. Is no law that requires a merchant to refund money cruise booked just before blew! My cruise was cancelled by Viking in early March due to covid in the same method payment. Use the sameViking agent rather than a TA and potentially get some redress 4K! Jenn Viking River Cruises is refusing to issue a total refund after canceling operations promising! Been able to redeem this Kohl & # x27 ; s 2021 ticket package or preference! Am not happy with the cancellation mentioned in the first place, the cancellation or! For someone like me, who spends most of his time traveling close to %! Previously thought they were the best was unlikely the start of the few on. More weeks advanced age, a nonprofit organization that offers Free advice and Advocacy for consumers of...

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