fitbit scratch warranty

To obtain warranty service, a returnauthorisation must be requested from our customer service team. Any other toothpaste will be fine as long as it isn't gel. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. The membership will be linked to your Fitbit account. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Thanks for being a member! To request a returnauthorisation, please contact Customer Service. A quick online search reveals several desperate people. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Students at any 2yr, 4yr, or graduate school are all eligible as well. Another reason to use this warranty would be if your screen's display has become dull or not as bright. Buy Risk Free! Proceed to remove item from shopping basket? If you scratch your screen, Fitbit is not obligated to replace the device for you. Massage the toothpaste in gently, or the clock will be damaged. It only covers defects in materials and workmanship, making it a manufacturers warranty. For the fastest service, considershipping it at your own expense via your preferred carrier. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Compare & save up to 40% with Securranty. Please contact Fitbit Support directly. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. Free delivery for many products! THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. The Extra Power button on the 7.4 cu. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. New. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. You should have proof of purchase. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? Works on basically any plastic screen but please use at your own risk. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. Cant seem to find a site to complain personally so this is where Im at! Which Fitbit you own and how you use it. Thank you for signing up to iMore. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Only send in the part of the device thats causing problems. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Use the arrows to choose products to compare. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Thank you The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. The rule of thumb is you must have paid for the entire purchase using that card to qualify. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? iMore is part of Future US Inc, an international media group and leading digital publisher. This article has been viewed 168,910 times. I bought it on 30 April 2020. If you received yours as a gift, the warranty belongs to the buyer, not you. Fitbit warranty. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Take a look at how we compare. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Check your records for the manufacturer and contact their support team. How do I get my Fitbit repaired or replaced under warranty? Insuring your product with AKKO is so much more than protection. Get your first month foronly $1 with code: SAVESign Up Now. If the action you attempted failed, please try again. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. But we do have some suggestions of how to contact Fitbit. Another option is to check how you purchased your Fitbit. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. (i.e. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. All accessories originally included with your purchase must be included with your return. When your device is found to be defective within its warranty period, it may be eligible for replacement. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. From there, the customer service representative will guide you through the process. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. The warranty includes the device and wristband. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Sadly, we cannot directly help you since our site is not part of Fitbit. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store You can also find the same information on their website (opens in new tab). These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Thanks for being a member! If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. it has a small flaw that does not affect the operation of the item such as a scratch or dent). Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Oops! this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Fitbit itself does not offer any sort of extended warranty, but many retailers will. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints If you are the original purchaser, your warranty began the day you bought your device. Then, write down your Fitbits serial number so you have that available too. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. See the Fitbit. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Proceed to remove item from shopping cart. ). Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. So dissatisfied and disappointed. (Which includes battery test and no issues were To create this article, volunteer authors worked to edit and improve it over time. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. And if your Apple Watch has . International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Oops! I would like to ask if fitbit offers an international warranty. Lets fix it! That's a valid question. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. Does that also apply if the fitbit is bought from another country? Sorry to hear about your Fitbit Charge 4 not locking with the band. Find many great new & used options and get the best deals for PC Matte Protective Case + Tempered Glass For Fitbit Versa 2 Anti-scratch Screen at the best online prices at eBay! Fitbit offers a limited product warranty. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. How do I turn off and shut down my Fitbit? I have a FitBit Charge 4 special purchased 7/19/20. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. 3 If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. I have to try JUST ONE MORE UPDATE. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Fitbit Customer Supportvia the above methods. Looking for Fitbit's return policy? If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Look for your Activation Date. It kicks in after the manufacturer warranty and could be worth a look. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. By using our site, you agree to our. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. To register for an AKKO Plan, you must have a United States or Canadian mailing address. Thats terrible! LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. It has passed our 26 stage testing process with no issues! If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. They have said to allow at least a few weeks to a month, which is bad really. 2.5D rounded edge glass for comfort on the fingers and hand. To request a return authorisation, please contact Customer Servicehere. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . Include 2 pcs tempered glass screen protectors Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. It could fail at any time. Got a new or replacement Fitbit? The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. covers one phone and 25 other household electronics, all for $15 a month. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. I purchased a Fitbit Sense in late June of 2021. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. The one or two years is only for new devices. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. Any age. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around.

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