There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. Why did I get a go2 bank card in the mail? I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. . You should always know your PIN before you go to the store. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. For instance if you have $600 it won't let you transfer $600. My card is for CS payments and there aren't any convenient options with this card. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. Access to your funds anywhere Debit MasterCard is accepted. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. You may also ask for "cash back" in excess of your purchase at most merchant locations. Why did I receive a California Way2Go card? The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. Pay at the pump will no longer be allowed for debit cards. You may also keep your Way2Go EPC card for future use. They mumble and they always sound like theyre muffled and underwater. You may also go to GoProgram.com and create a secure online access point for your debit card account. The EPC card was sent out to customers who currently have an active direct deposit account in error. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. Yes. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. The transfer costs $0.50. The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. Go Program Way2Go Card mobile app. LearnMore. 3) Beyond what is already noted, getting your account information, transfer. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. To sign up for Direct Deposit click here. Login - Way2Go Website. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Four good reasons to indulge in cryptocurrency! Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. Personal info, Financial info, and App info and performance. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. I don't understand what the issue is. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. You can transfer $599.50 though. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. It is necessary to select a new PIN for your replacement card. How do I receive my debit card (ePayment/Way2Go Card)? There is a $0.25 transaction fee for each call thereafter. Beginning October 27, 2021, you may begin using your Way2Go card. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. Debit cards expire every three years. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details, If you wish to cancel your Way2Go EPC card, you may do so by accessing your EPC account at. Nothing, there is no fee for ATM denials. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. You should always check your balance before using the card. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. Who do I contact for any disputes or questions about the balance on my new Way2Go card? Can I transfer money from my Way2Go card to my bank account? What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Please note that it may take up to 60 days for check issuance. What are the benefits of my new Way2Go Card? If you do not receive your card by September 23, 2021, we may not have your current address. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. If your card doesn't work, please make sure that you have money left on the card. How can the custodial parent check their debit card balance? You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. How does the debit card (ePayment/Way2Go Card) work? You can obtain this information through the Voice Response System (1-. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. English| Espaol | Kryol Ayisyen. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. Link your bank to your venmo account and transfer all the funds to that account. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? NJ Child Support Guidelines for Attorneys and the Court Staff. No. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . Twenty-four hours after the payment has been received. What would I do if I was unable to activate my new Way2Go Card? Action Required Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. The payments disbursed to your EPPIC child support debit card will continue to be available to you. When should I contact Way2Go Card? I have been using it for 6 months. If you still have funds on your Bank of America Visa Card, dont worry! Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. It is important to keep track of your balance. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Way2Go Card call centers can only assist in matters relating to the debit card itself. Initially you will receive a check for your child support payments. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Holy shit that actually worked. How to Change Your Method of Payment If you had activity on your EPPICard within the last 18 months*, you may call (833) 322-1441 to ensure your address is up to date and request a card. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. Forgot User ID? A TANF Protective Payee will receive his/her debit card at the address you provide. 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