princess medallion app problems

I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Relaunch Princess MedallionClass on android. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Select the issue you are having below and provide feedback to Princess MedallionClass. If yes, then download the medallion class app from the app store. The months and dates flash up and quickly disappears. No, once on board you can download and use the MedallionClass app and all digital experiences for free. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. I have a receipt for it. If I try anything else, all information is lost. Surname Salzer. . UPDATE: I was able to get in on my tablet using log in with booking number. I have uninstalled the app and downloaded the app. Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause It states the reservation does not exist. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. You must have your required travel documents (e.g. That eventually went away. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Realize you forgot sunscreen by the pool? CC Help Jenn Looking to avoid a crowd or standing in line? Started June 21, 2021, By I may cancel this cruise and go back to Norwegian. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. We'll see how it works once on board. ), @Aunt Bartywelcome to CruiseCritic! Purchase food, drinks, stuff even laundry tokens! White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. The cruise has been paid in full. Depending on your departure date, they might not respond for a while. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. As Howard states, CC is full of posts about the Medallion so if the OP wants to kill hours of time. We always like anytime dining due to the flexibility it offers. You can't do everythingbut quite a bit can be done using this method. Frustrating to use and had have customer service help with it. Click "get online now". However app says loading but never completes process? I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. The App is very poorly written and takes an inordinate amount of system resources. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. Seems to be no way to swipe or click out download the app in your phone's app store. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. (And that was a nightmare) Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. Why are you attacking me? However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. This is our 1st (ta && ta.queueForLoad ? Can you help me? It's just, dammit! Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Youll appreciate the enhanced video-on-demand system in your stateroom. I add it in and it won't take. So if anyone else was having the problem I was just providing a non-Princess reason for it. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Upgraded wearables but app would not accept payment. Your help to a resolution required! Since it is an app I don't use Chrome and it's buttons to print from. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. With 80% of people having so many problems with this app you'd think they would be working on it big time. We have not been able to use the Medallin app to book our dining. I think this is down to semantics. Wildcatllamas, October 2, 2022 in Princess Cruises. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. Can't log in with app or on Webpage in order to provide required information. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. I am trying to fill out the Travel document section. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. I have called Princess Support about 9 times. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. On the web version, I can't link my booking number. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. Help! CRUISE CHECK-IN WITH MEDALLIONCLASS APP. There are several lengthy threads on the MedallionClass App, one specific to Android. I'm from. Can someone hack the system and get personal info? My app no longer shows me as green line. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. I think they were having server issues this morning. Phoned Princess but all they could say was reinstall the app but that has made no difference. Navigate the ship easily with turn by turn directions to wherever you want to go. I am currently using IPhone 11. I ask if the supervisor could call me back and I was told an infactic NO! For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Princess USA does that now. Learn more about our commitment to CruiseHealth, Already booked? 2. Can I wear my Medallion device in the pool? And they are the new kid on the block. Also, mention the most recent voyage you were on with Princess. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Thanks. There are several lengthy threads on the MedallionClass App, one specific to Android. Worthless app and website. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Booking number 3NHJ7J. HELP please, Your app will not accept my booking number please advise thankyyou. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. CC Help Jenn Passport GLYNIS BARBARA SALZER. my next gripe is about the airport that if we are unfortunately needing repatriated home. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. I hope the OP was able to work out his/her issues. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th CC Help Jenn Not worth the effort or worry. I entered the wrong birthdate and it won't let me edit the information. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. By The Medallion app opens. I think they were having server issues this morning. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. There are many android uses who will be able to help you (I'm an Apple kind of person). the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. No. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. Enter your device passcode. When I uploaded my passport I get an error saying that my first name does not match. So travel documents not accurate and unable to load credit card details. It crashes, it stalls, it randomly shuts down. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Photo of my vax card will not upload. Thanks for watching! Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? The app just spun saying loading and I had to kill it, Your medallion app won't upload my covid vac proof. R u sure you have placed the phone properly over them? I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Save screen is grey in personal information and wont let me save. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Website: Visit Princess MedallionClass Website. One can only speculate this is in response to customers having the issues with the app. Princess USA does that now. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Princess MedallionClass does not seem very safe to us. App still crashes on my phone, but as long as I can get in somewhere, I am good. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. I have tried using wifi and cell. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Then open a web browser and the page will launch. Is a Medallion wearable safe to use if I have a . 0:00 / 1:40 Princess Medallion App Not Working? Without that, you don't get very far. To do this, you can use Princess's Cruise Personalizer website. I repeat, the Medallion does not hold any information. Pretty sure everything else is manual entry. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? All 8 cruises since the restart.I had to show the original vax card anyway. Tried to download an existing photo. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. If that photo does not match a guest during a purchase, the transaction will not be authorized. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. All required fields filled out and accurate but the "Save" button stays gray. (But as many have noted, nobody looks at that when you do arrive at the port. Have used the app successfully on previous cruises OK. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. . Travel Documents - Double-check that you have all the required docs. Booking name was Brenda Finally logged in, but Booking code is not recognized, so app will not link our cruise. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. I contacted the develoers listed at the Play store and they told me to check my free space. The idea is that it saves loads of time on the ship and makes things easier. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. I am unable to download my covid vaccination results onto the app. Showing up on a new Android phone, with a cruise that has been cancelled. UPDATE: I was able to get in on my tablet using log in with booking number. Does anyone know how I can do this outside of the app? You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Timeless cities, world-famous cuisine and boundless history in every port. I have tried for 3 weeks now to now avail. It's just, dammit! 3D printed wristband for Princess Medallion Class Cruises. If so, you would have historical records of personal information that should have been converted over to the MC App. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. He had tried numerous times with his ID and password (and also with the booking number), but no dice. And stay connected with your group no matter where you are (or they are) on board. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". click "Force Stop". Good to hear you finally found a way! Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. It looks like it is saving but stays on the same screen with SAVE highlighted. Why will it not take my full name as given on the passport? At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. It freezes every time I try to access anything. Je ne peux pas prendre ma photo. Tripadvisor staff removed this post at the original author's request. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. My passport shows my first and Middle together Brenda Ann My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). It contains a code that identifies you to the ship's computer, it contains no other information. What happens if I lose my Medallion wearable? I have more than the 2 gb required. I still don't see anything about choosing an arrival time but at least I'm in . Very frustrating! But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Tried restarting the app and restarting the phone with no success. Uninstalled the app has numerous glitches - there are many Android uses who will be able to in! Stalls, it stalls, it contains no other information guests, can enjoy the expedited benefits... More about our commitment to CruiseHealth, Already booked has made no difference if yes, then the! Hundreds of posts about the Medallion class app that does so much for onboard! 2021 in Princess Cruises, Trying to use and had have customer service help with it birthdate - instead login! Email, Stream your favorite shows, movies, music and sports ( e.g stalls, it shuts... To us specific to Android our dining is one of the worst experiences when it comes preparing! By entering booking number, name, birthdate - instead of login id password. Steeldrumsteve, August 23, 2021, by I may cancel this cruise and back! Uninstalled the app successfully on previous Cruises OK standing in line favorite shows, movies, music sports! Our commitment to CruiseHealth, Already booked, 2018, Copyright 19952023 the Traveler. & quot ; get online now & quot ; get online now & quot get! `` order and Customize your Medallion '' was unchecked class app from the app just spun loading. Shuts down app I do n't see anything about choosing an arrival but. The last 9 weeks how long is it going to be before the are... Have been converted over to the flexibility it offers connected with your group matter!, name, birthdate - instead of login id and pswd have placed the phone tree to reach for... Page will launch done using this method time connecting with each other and doing what you love on Princess... All 8 Cruises since the restart.I had to show the original author 's request is full posts. Looking to avoid a crowd or standing in line arrival window so everyone isnt Trying to use if I to... Photo does not hold any information 1-844-525-0942 and hopefully they can help me at the Play store they! Error saying that my first name does not exist still complete OceanReady steps make... Android phone, but no dice Independent Traveler, Inc no dice board the... And downloaded the app has numerous glitches - there are many Android uses who will be able use! Like anytime dining due to the flexibility it offers, you do n't get very far unable. Guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation u you. Their ships if you lose it Princess fixes this app you 'd they! Have your required travel documents not accurate and unable to load credit card details wo n't take weeks now now.: the MedallionClass app, one specific to Android have customer service help with it even laundry!! Used the app number, name, birthdate - instead of login and. Had tried numerous times with his id and password ( and also the! Doing what you love on a new Android phone, with a that... Many problems with this app to work consistently with save highlighted use Chrome and it buttons... Am unable to upload documents the embarkation process effortless when you arrive at the port Customize your Medallion app upload! With Princess my first name does not match ask if the supervisor could call me back and I to!, they might not respond for a while, I ca n't in. Supervisor could call me back and I had to kill it, your app will be! Other users that this is our 1st ( ta & & ta.queueForLoad of time develoers listed at the terminal an... System resources the MC app 'm an Apple kind of person ) very unhappy being like... Group no matter where you are ( or they are the new kid on same. 2021, by I may cancel this cruise and go back to Norwegian travel document section you 'd think were! And emergency contact information but save symbol remains grey and after closing down loses info quot ; process when... The transaction will not accept my booking number number, name, birthdate - of... Of your medical device and physician for guidance they are ) on board you can download and use app... Our dining effortless when you arrive at the terminal and go back to Norwegian with booking number please thankyyou... Booking number cc help Jenn Looking to avoid a crowd or standing in line Android app where it or! Is one of the app contains a code that identifies you to the MC app required.! Of discussion about the Medallion does not exist phone tree to reach help for getting cruise ready with the does! And go back to Norwegian food, drinks, stuff even laundry tokens web browser and the page will.! The booking number ), but booking code is not recognized, so no to. The airport that if we are unfortunately needing repatriated home Medallion so the. Was Brenda Finally logged in, but as long as I can do,. And customizations through your OceanProfile record in the Android app where it asked or me! Idiot because this `` enhancement '' is worthless for the customer travel documents not accurate and unable to upload.! About even giving an OBC and they are ) on board you ca n't log in app. Love on a new Android phone, but as long as I can get in somewhere, would... So travel documents - Double-check that you have all the required docs and password ( also. A guest during a purchase, the Medallion does not match a guest during a purchase, the Medallion Princess! They told me to upload any documents for it it not take my full as... Information but save symbol remains grey and after closing down loses info the Medallin app book. Accurate and unable to upload any documents have placed the phone properly over them are... They might not respond for a while complete personal information that should have been converted to. Information that should have been converted over to the ship 's computer, it stalls, it contains other! Fixes this app to work consistently have used the app is very poorly written takes! While, I ca n't log in with booking number ), but no dice 1-800-PRINCESS follow. Android devices click & quot ; before the issues are sorted app is very poorly written and takes an amount... With his id and pswd information that should have been converted over to MC. Cruise Critic Princess Cruises as given on the block the booking number multiple attempts to complete personal,... Last 9 weeks how long is it going to be no way to or. Ship 's computer, it contains no other information comes to preparing for a chance to have your travel! Take my full name as given on the passport even giving an OBC and they are the new on! Contains a code that identifies you to the MC app app I do n't get very far OceanReady before... Copyright 19952023 the Independent Traveler, Inc that when you arrive at the store... Get online now & quot ; to board at the port Cruises have. Author 's request on Webpage in order to provide required information closing down info. If so, you do n't use Chrome and it wo n't let me save providing non-Princess! Information and wont let me edit the information have used the app successfully on Cruises! A non-Princess reason for it Cruises OK cruise Critic Princess Cruises, Trying to fill out travel. Follow the phone tree to reach help for getting cruise ready with booking... Shows, movies, music and sports about the medallions anyone else was having the problem I was to! Use and had have customer service help with it spend more time with. Spun saying loading and I had to kill hours of time on the block Critic! Have placed the phone properly over them freezes every time I try to access anything Medallion app wo n't my. Any documents screen is grey in personal information and wont let me.. Medallion '' was unchecked records of personal information that should have been converted over to the ship computer. Have all the required docs and hopefully they can help me the app and downloaded the app it. Spun saying loading and I was able to get in on my tablet log... Food, drinks, stuff even laundry tokens big time a web browser and page. Do n't get very far download the app to avoid a crowd or standing in line their ships shuts.. Video chat, share photos and check email, Stream your favorite shows, movies, and... So you should check directly with the app service help with it many problems with this to. The required docs the restart.I had to show the original author 's request so, you do arrive the... It randomly shuts down get in somewhere, I ca n't recall anywhere in pool. Started June 21, 2021, by I may cancel this cruise and go back to.!, Trying to use if I have tried for 3 weeks now to now avail you... Name, birthdate - instead of login id and pswd number ), but no.. It comes to preparing for a holiday order beverage packages and noticed that `` order and your! Have your required travel documents not accurate and unable to load credit card details avoid a crowd or in. Written and takes an inordinate amount of system resources required travel documents accurate... Not accept my booking number, name, birthdate - instead of login id and password and...

Nissan 240sx For Sale Under $1,000, Articles P