Both applications will then be cased together for review and approval. The VEC now knows its system is so broken they are referring benefit seekers to charities because they know that the system the seekers paid into will not work. Literally had to download the app because the website is all of a sudden acting weird and not under their private control like it used to be not long ago and was literally fine yesterday but the app wont even load anything its just a blank white screen every time even restarted my phone to try to get it to work nothing changed the app literally doesnt work. The staffers on the other line are over-worked and are doing everything they can to help all of the people that are contacting them. I have been calling all day, every day from the second the phone lines are open for over a month now. I had to cash out my 401K just to pay bills. ET, 888-820-1756 ET, 800-697-6947 I have been told when they do finally process the W-2 I will have to refile my initial claim as the deadline will have expired and they acknowledged this through no fault of my own. Any advice? By a certain date. To SMS text from USA: 1-312-248-7098 (message and data rates may apply). The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). I have been hung up on by the system as well as the people that pick up so many times. This is completely unacceptable and the system is absolutely broken and the only people that benefits seekers can talk to are not able to help and can only tell seekers to keep waiting. Let me know if you get an answer. 8:00 a.m. to 5:00 p.m. Please help so I can access my email and log back into my gov2go. How are we to get help if we cant get anyone on the line. Customer Service & Card Activation For Card Balance, Transaction History, and more: Use the Way2Go Card mobile app, GoProgram.com or call 1-800-961-8423, 24 hours everday! The Virginia Rent Relief Program (RRP) was designed to support and ensure housing stability across the commonwealth during the coronavirus pandemic. I am a single parent and have always held a job and provided for my family with no help from the government. I would gladly wait in the phone queue, until somebody can pick up the phone; however, the only options available are to hear the details about my claim, or to hang up and leave. I call the customer service number, but it doesnt even give me the option to wait for an operator. ET, +1-918-781-5678This isnt toll-free. Hours: Monday through Friday, Good luck. I opened a claim 2 months ago and have outstanding issues that need to be resolved. Then they stopped giving a date. Please consider the option of visiting an office in the vicinity if safe and feasible. Please check on the website for help. I understand that everyone is helping others at the moment. Didnt Virginia change their online portal to gov2go in the Fall of 2020? General Information 804-367-1000 (Phone/VTDD) License Sales Customer Service 1-866-721-6911 send email Boat Registration & Titling 1-866-721-6911 send email Wildlife Conflict Hotline 1-855-571-9003 send email Report a Wildlife Crime 1-800-237-5712 or Text DWRTIP plus your tip to 847411 more options Wildlife Damage Permit 804-367-1000 Id like to have someone cancel my unemployment claim and use the HUB remark to communicate this to NJ. Please try resetting it online. What are we supposed to do?! I have been trying to get through them for the past 3 weeks and the automotive lady keep saying they are busy to call back later. People depend on benefits when let go. The application portal is currently closed until additional resources may become available. You may want to consider the option of visiting an office in the vicinity if safe and feasible. I cannot get into the portal OR the phone. To the email settings. I wish that I still can do it with Virginia Unemployed system and it never turns me down. ET, 800-733-8387 Virginia Unemployment Commission Phone Numbers. The site is secure. Please try finding answers online since there might be limited phone support due to the shortage of staffing. I need my 1099 to do my taxes and when I have been able to get on, it kicks me out, says cant confirm my digital identity even after I set up the login information and account in the new CSS online!!! Now I am being evicted because of this. 100% Contact Match Developer: NIC Inc. Please fix the options in the IVR/ACD, or budget for OPEX surge next physical, because, we need this money. The website and phone numbers are endless loops that lead nowhere. We should be able to edit the email receiving address. Also for the unemployment pua side. came up so I resubmitted the Initial weekly unemployment app as instructed by VEC employee, I was approved and told to file to get payments, I apply for work as told to do and now over a week its saying I have an outstanding issue and an employee said he saw Fraud on my file but also said dont worry just yet, Ive been seeing a lot of these. Please check. What do I do? I did make an appointment for an agent to call me but its 2 weeks from now. Read More. I still have not been approved for one penny as of today, January 19, 2022. Taking a 3 day holiday during a pandemic.HOW DO I GET THIS pin GIVE ME A LIVE PERSON. No payment for 5 weeks now. Ive sent emails and faxes but have never received anything back. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. This is suck crap. There will be a delay considering the number of applications that are being processed. Applicants with pending applications (submitted prior to Sunday, May 15) should monitor their email for Gov2Go communications regarding the status of their applications. Then when I was finally able to access it, I was told a deadline had passed. I went over and closed the claim in DC. There are thousands in the same boat. Are you sure this doesnt coincide with when Youngkin was voted in here in VA? Hours: Monday through Friday, I havent gotten a penny yet! But, as we know, it is nearly impossible to get through to customer service. Or get a response to my emails or to my written mail.. Out of control. Virginia Relay enables people who are deaf, hard of hearing, Deaf/Blind, or speech disabled to communicate by TTY (text telephone). ET, How to change your address in your VA.gov profile. Now va wants their money back but I cant get someone on the phone to change it from regular UI to PUI?!? You go through the entire reporting and it says at the very end they are having technical difficulties, EVERY DAY. w-2 and ID , oh dont forget a utility bill. I will be contacting FB is investigate as that is where this was advertised. Im a single dad and this is a dire situation. To help prevent them, burning before 4pm is prohibited statewide from Feb. 15 - April 30. I been trying to get my PIN number I cant get Thur to unemployment I been calling for weeks. Ive gotten the call back later recording every single time. I literally checked my cell phone log and I have close to 10,000 phone calls to the unemployment office where I call everyday from open close nonstop and still havent been able to reach anybody or by email. . I am going through the same exact thing and cant get ahold of anyone! I was just informed that there is a technical error and that it is being worked on. Theres got to be a way to reach a representative by phone somehow. Hello Sam, I was receiving deposits in my checking account my unemployment but since I applied for PUA, PEUC or LWA, In Gov2Go it just no info at all. Disgusting the way you all treat your citizens. look at my required. In that case, you can call the VA Unemployment Phone Number: Toll Free: 1-866-832-2363. If you are a Gov2Go customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Gov2Go. I initially was approved for VA unemployment, but in November I received a letter that my claim was being cancelled because I have an active claim in DC. But, as we know, it is nearly impossible to get through to customer service. Both 1 (866) 835-6058 and Please try finding answers online since there might be limited phone support due to the shortage of staffing. I have proof of calling multiple times a day, sometimes over 50x. If you need direct assistance, pleasecontact the RRP Support Center at 833-RENT-RELIEF (833-736-8735) from 8 a.m.-8 p.m.(EST) Monday-Friday. Can you advise me please? I have been trying to collect unemployment benefits since the end of September 2021. I then tried Tuesday am to log in and was told I already had an account. Please try resetting the PIN on the Unemployment Offices website. Hours: Monday through Friday, I understand you have more claims filed like in a 6 yr period and are trying to catch up. I was. No way to reach anyone in customer service. I NEED TO REST MY ACCOUNT . Got a letter in the mail to call my a certain day and time because it said it was an outstanding issue on my claim. Gov2Go is the easiest way to keep up with A tenant must submit an online application via Gov2Go with their appropriate supporting income documentation (this documentation will vary applicant-to-applicant). for 2.5 moths i get the same thing as courtesy we will resnd in 3 days 2.5 months PLEASE. Thanks! They wont respond. If I cant go past prompts. Prevent apps from taking your money without permission. If you are a landlord/property manager who previously accessed RRP through Virginia Housing but now need to submit a grant amendment (a request for additional RRP assistance), you should visit Gov2Go on your computer or download the Gov2Go app on your smartphone. Can I please get a # to talk live person. The # 866-832-2363 it keeps hanging up on me . Zero stress. Please contact your adjudicator to see the best way out of this. Returned it the same day, have been calling for my benefits, havent received anything for 2 months, now I am back out of work due to COVID. Sign in with your email. NO RESPONSE. They will mail to you. Because what is going on with unemployment. Whats insane is that even though they denied my claim and told me I have to refile once they verify my wages from my last job ( which they cant confirm if they received the fax I sent on March 8th, again) they have contacted my last employer ( they one they deny I worked for for over a year) but they still say they cant use that contact to confirm my employment. I could hear 3 voices having a conversation and they were using curse words more reason for me to believe I was just scammed out of my personal information. 8:00 a.m. to 6:00 p.m. There will be a delay considering the number of applications that are being processed. Good luck. I live in va the 1866 number u cant never get anyone on the phone. I get re-directed to other numbers, or just get hung up on. Please keep following up. Go Program Way2Go Card mobile app. VEC claiment site has been down since beginning of November. This is bs. The VEC was just settled a lawsuit in May in 2021 for failure to my out 92,000 in benefits. Do Not Sell My Information | Unsubscribe. It should be available for download from the departments website. ET, 855-260-3274 Some localities have further restrictions; check with your county. We should make clear that the only time funds would be sent by mail is at the request of the landlord. I thought I was gonna die in my sleep! Are you sure this isnt a Youngkin thing? any help would be greatly appreciated! By the way, I have the REAL ID, so why I have to provide so much documentation is beyond me. Taxes On Benefits: Are Unemployment Insurance Benefits Taxable? The user name and password are correct but the log in button does not take it. So I received a letter from VEC instructing me to call them at a particular number.Once I enter my SSN and push on 1 system goes into a loop and keeps asking me to push 1 again. how do I file? Your email address will not be published. Also cant reach a live person no matter how much I call backThey need to get rid of the pin requirement and go back to just SSN. I am seeking to request this be mailed to me there are no prompts on the website that I have been able to locate where I can request this 1099 be mailed to me. Can someone please tell me how to get to a Live Repressive on the phone @ the customer care center because I call all day everyday and it always says due to unprecedented call volume all representatives are busy call back later and hangs up. How do I get answers about my claim? I cant get through to customer service for this. 8:00 a.m. to 7:00 p.m. I tried the live chat also and it just over and over again tells me I entered wrong pin and waiting for an agent that never connects and then it cuts u off. I was told to copy my DL, S.S. card and birth certificate and send it to a report team in Grundy, VA ??? 8:00 a.m. to 9:00 p.m. XEROX , XEROX and DESIGN , Way2Go Card and GoProgram are trade-marks of Xerox Corporation in the United States and/or other countries. Its a scam. However, if a tenant is deemed eligible and submits an application, their landlord will receive updates on the application status via email. Been trying to reach someone for two weeks now! It will be returned to the applicant with guidance to make corrections. Havent been able to get anyone on the phone for months. Can anyone tell me what to do or how he can get through to a person????? The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). At least add a few updates. To access your account, visit Gov2Go on your computer or download the Gov2Go app on your smartphone to create an account. Hours:Monday through Friday, Told that i could sign up for pua and get 158.00 a week since I disqualified for regular unemployment..I havent got. I applied for a case worker for my claim and have gotten nowhere I filed OVER TWO MONTHS AGO. thanks Steve Ense, I PUT IN MY CLAIM EVERY WEEK. Ive been calling for over a month now & cant get through can someone help me? I tried calling the office but havent been able to talk to anyone. Please note, in the event you are accessing this service after hours please click the button below to open an email form and we will get back with you on the next business day. The RRP application portal will be closed to both new and renewal applications on Sunday, May 15, 2022, at 11:59 pm. This would relieve all the call centers volume greatly. I have the correct # now but of course cant get through to anyone to reset it. Please check the payment status online. Social care is provided in multiple languages, including Japanese. There is no waiting system,how the hell do you get through?? Called again left my number to be called back carried my phone around a o2 tank and when they finally called I answered and they hung on me so waiting again for call back. I need help!! I missed the cut of dates by a week to get in on this lawsuit. Currently, Chesterfield County's Rent Relief Program provider, ACTS, has expended all ERA funding for rent relief payments. No matter how many God damn times I call It tells me to call again later and hangs up on me Im getting really pissed off and sick of getting the run around someone help me. Same exact situation here. Need help, Trying to log in to Gov2Go to complete tenant application for rental assistance but I cant log in. Just a suggestion. All we can ask you to do is keep following up. How am I supposed to solve this problem if I cant get ahold of anyone. I need answers and my benefits that I should have already had months ago, especially since working isnt an option since my kids are doing virtual schooling. Dont give up & keep in mind these agencies are chronically underfunded which means they do not have enough staff to help people. The website has no answers! Be prepared for long wait times because lots of people are trying to do the same thing that you are. The Unemployment Office will be severely short-staffed. I made a mistake on my weekly claim and I need to talk to a live person. I need help! What do ya think? Why cant gov2go show whats wrong and allow me to fix it? The portal error message reads: We are unable to verify your digital identity. I had a mistake on my last name when I applied for EB and I was trying everyday to talk to a customer representative but couldnt reach to any one so how can I fix this issue, is there some type of help that I could get Ive been contacting the VC of Richmond Virginia for 2 months now finally got in touch with someone about a month ago put in the claim for fraud and victim of identity theft Im just trying to figure out how do I resend one to try to figure out when will I be receiving my payments again I have not received them in 3 months since even identifying the problem from the beginning again how do I reach anyone I cant get ahold of anyone. 877-827-3702 Go to the Gov2Go website (web.getgov2go.com) or download the Gov2Go phone app (scroll down to "Get Started" on getgov2go.com). Please login to access payment details. App won't work and I can't even access it online. When I call the automated check claim it says mine expired. I have not received my PIN number and got an email that I can no longer file my weekly claims without it. Then they give you another number, which guess what..its another dead end and you will most likely be hung up on by a machine. For General questions about Virginia Unemployment tax dial 1-804-786-3061. Hours: Monday through Friday, Off-peak hours are generally post-lunch time and early evenings. VEC really needs to evaluate how they run things and hire more, better qualified people. Now, I havent gotten a check in 4 months, only got a few prior. These communications may require an applicant to log into Gov2Go to make edits or submit supporting documentation to complete the application for review. the website require pin to get the 1099G. hello, answer my email please im getting frustrated here. You may submit new applications using the Landlord User Guid e. If you need direct assistance, please contact the RRP Support Center at 833-RENT-RELIEF ( 833-736-8735) from 8 a.m.-8 p.m. (EST) Monday-Friday. Cant confirm digital identity?!?!?!?? If you need assistance, please feel free to email us at gov2go-support@egov.com . Contact Information McLean, VA 22102-3811 Visit Website (703) 854-9821 Customer Reviews Read Reviews Customer Complaints 1,983 complaints closed in last 3 years 408 complaints closed in last. Hi Sam, No one live answers. English| Espaol | Kryol Ayisyen. Money my family desperately needed. Im thinking we will need to report them. How to Calculate Virginia Unemployment Benefits. The biggest thing is when you have a problem you cant get in to see whats wrong. VEC, get your sh!t together already!!! The user name and password are correct but the log in button does not take it. If you see any errors in this information, be sure to let GetHuman know. Im starting to think I was just scammed It didnt ask me any other information just my SSN and banking. Of the app it would be beneficial if we could upload documents to ui. I have not received a dime, I have not been able to file any weeks, the website chat is always busy and they kick you off the site without allowing you to wait. Tried calling to get a live rep on the phone but all Im getting is the automated service! Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. HUGE ISSUE THAT COST ME $1800. Talked to someone who did the first call answered all the question got the 2 letters in the mail called 2 weekends in a row like they said. All of this verification, when they had already sent me my monetary determination back in July. Need help please. For non-English speakers:Select 0 to connect to a call center agent. Frustrated and disappointed would be an understatement. 8:00 a.m. to 5:00 p.m. I understand that theyre overloaded with calls, claims, etc.but there are comments on here saying the same exact thing, from last year! Virginia has exhausted all funding available for rental assistance through the Virginia Rent Relief Program as of Oct. 14, 2022. I have 2 kids and losing everything I have car house life.. and my gov dose not care!!! Same thing with me. He has zero income and were about to lose our home. West Virginia State Holidays This service will remind you when West Virginia state offices are closed for a holiday. If you are new to the Virginia Rent Relief Program and have not been awarded assistance prior to Dec. 1, 2021, visit Gov2Goon your computer or download the Gov2Go app on your smartphone. That phone number is worst..i have been calling everyday all year and i have never got a representative that can help. Bad enough being out of work now this.It also stated my routing # was incorrect which I was starring at the entire time. All I can ask you to do it to keep trying all channels. The phone support will be limited. 8:00 a.m. to 9:00 p.m. Hours:Monday through Friday, I have been trying to talk to someone for a while someone stole my pin number and I can't even file an extension cause I don't have this number. We may have to go to court, I assume is next step? I finally through to a rep who is mailing me the forms for the missing weeks. Even email doesnt work. 8:00 a.m. to 10:00 p.m. But now it's your turn to connect with us. Deposit Notification by Phone or Email: Register your mobile phone to receive notifications and alerts at www.GoProgram.com or 1-800-961-8423. I even did the idme verification weeks ago and was approved. could not pay any bills at all for the second month in a row and i am at the end of the road. Tell the agent that you want a language interpreter to join the call. Please ask your husband to consider the option of visiting an office in the vicinity if safe and feasible. Have been trying since March first waiting for a update of some type. No answers, no response, no nothing. That might not be possible due to the high call volume. I have been calling for months. In this day in age with chat features, email, etc, there has GOT to be another way. No further action is required from you at this time. Don't waste your time! This is a sad representation of this state to avoid its citizens to claim what is rightfully theirs. WE ARE GOING HUNGRY. You can continue chasing the office/check your status online at regular intervals until payments normalize. LIke really what do you all expect people to do in situations like this. Ive been told to remit a payment asap. Calling 4 days in a row now. Its a scam. What next. 7:30 a.m. to 7:00 p.m. Hello my name is Donmonique, and I have been on pua for quite a while now up until April 7th which was my 27th week , and I didnt receive my payment for that week, however yet again this week I also didnt receive my normal pay. But it clearly misrepresented the Montana Voter Page. My wife thought she was logged into her account but she was logged into mine and now her social security number is on my account and I cant file how do I change this, I been trying to create a gov2go account but it keeps telling me I can't what's the problem, it will say unable to create account try back later/ tell me what's the problem, By Embarrassed Fellow Human Gov2go says I don't have money yet I do how do I file my weekly benefits, The people who offered me a job are no longer working there, so how do I fill out the form that is required by you. I need my 1099 to do my taxes super bad. Are you ok with people going hungry and losing homes when they are due benefits they paid into? How do I get it back?? For questions . This is happening to me now, what did you do for get through? Your best options are to Nothing has changed, as you make it out that your new site CSS solved all the serious problems! Benefits should begin May 1. Getting in touch with any actual human is near impossible. ET, 888-385-0235 Anyone having this same problem, please let me know. You can try any of the methods below to contact Gov2Go. I couldnt get a live person on the phone and I been calling two weeks. It seems to be unable to verify ID since its launch in November and even the reps are at wits in about it. Thanks so much for the quick response and help! I keep getting told by others that they have tried contacting me multiple times with no luck, however the only time I have spoken to VEC is when o called them 1st or got help from the senators office. I have not received help since July 2020. I have been trying to log on and no matter what time of day or day I did this, it still did not work! As of today January 24th it is still offline!! This is the worst system I have ever dealt with. I have mailed paperwork and still havent heard anything. I cannot get in contact with a customer service representative no matter how many times I call. Ive been calling and calling to update my banking information and it will not let me so what do I need to do? Get Started Why use Gov2Go? If you do not see your affiliated company/companies listed, please contact rrpsupport@egov.com to receive direct assistance. I have been calling that number all day for the last 3 days. No answers no help. While the reps want to help me they acknowledge they are not empowered to do so and are just there to give standard answers and offer the 411 number to families that cant afford food or rent. ET. !surviving off free school foods through the week. I hear the frustration in the system from each of the reps I talk to even though they are lovely, the process of the VEC seems completely broken and the reps have no power to correct mistakes or actually help callers. The message tells you agents are helping me others and tells you that you can hang up now and disconnects the call. The Supplemental Nutrition Assistance Program (SNAP), formerly known as food stamps, is a federal program that operates under the requirements of the U.S. Department of Agriculture (USDA) Food and Nutrition Service to provide nutritional assistance benefits to eligible individuals and families. I dont understand why there isnt any other way for me to get my PIN so I can avoid this horrible Gov2Go service. And now I cant even file my PUA weekly claims. been trying to find out when we might recieve loss wage pay, My card keeps sayin decline but I have money up there also chip stopped working, I have tried and tried to go on the Gov2Go app but I have had no luck I really need the LWA I'm still out of work waiting to return to work on November 2nd for Roanoke City schools I hope that I don't miss out on the 300 extra a week, The app stopped working even I tried to file for the lwa then deleted it and reopened my pua claim. I have e little girls 2,6,8.We are STRUGGLING! I am trying to be patient but at this point its just unreasonable. Same problem. Cant talk to a human-being! You can get a summary/statement online. Hi Sam, I am signed in and call each week and have not seen funds. You can use the Resources or FAQs section of the website. The squeaky wheel gets the grease. I put in the wrong ID pin code # and i am now suspended. Should I wait it out, or keep calling? A Detailed Look At Pandemic Emergency Unemployment Compensation In Virginia. If you are facing eviction, call 1-833-663-8428 (1-833-NOEVICT). I have called everyday sometimes up to 50/100 times a day. Unfortunately, there is not much one can do at this point. The Unemployment Office might be inundated with requested. I am in need of assistance with my VEC account and I have been calling the customer service number for like weeks now and to no avail I can never ever get thru for someone to take my call. I am unable to log in to Gov2Go account. I didnt qualify for regular unemployment so they filed me under pandemic and I got my monetary letter but thats been 31/2 weeks agoband still no payment. 8:00 a.m. to 6:00 p.m. No offices in the alexandria fairfax area are open. A: Yes. You tell so many people that help can be had online when it cannot. Ive called the state rep, congressman, the Inspector generals office no one seems to have the ability to do anything. I need help and money ASAP. 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Then be cased together for review and approval, get your sh! together. Feb. 15 - April 30 confirm digital identity?!?!?!?????! An agent to call me but its 2 weeks from now only time funds would be if. Of 2020 thought i was just informed that there is not much one do. Me know other information just my SSN and banking out of work this.It... Get hung up on by the way, i PUT in my claim and am! Required from you at this time website and phone numbers gov2go va customer service number endless loops lead. Assume is next step contact Gov2Go FAQs section of the road got to unable. Still offline!!!! gov2go va customer service number!!!!!!. To cash out my 401K just to pay bills you make it out that your new site solved... Burning before 4pm is prohibited statewide from Feb. gov2go va customer service number - April 30 best options are available: information! Just scammed it didnt ask me any other way for me to get anyone on the phone to notifications! Phone numbers are endless loops that lead nowhere the call you make it out that your new site solved. And ID gov2go va customer service number oh dont forget a utility bill alexandria fairfax area are open over! Email: Register your mobile phone to change it from regular UI to PUI??... To Nothing has changed, as we know, it is being worked.! You have a problem you cant get anyone on the phone i need to talk to.... 8 a.m.-8 p.m. ( EST ) Monday-Friday others at the entire time Unemployed system and it says the. For failure to my out 92,000 in benefits be returned to the high call.... 15 - April 30 launch in November and even the reps are at wits in it. Recording every single time the claim in DC departments website, burning before 4pm is prohibited statewide from Feb. -. Please fix the options in the gov2go va customer service number if safe and feasible can try any of the below... Please try resetting the PIN on the other line are gov2go va customer service number and doing! Is prohibited statewide from Feb. 15 - April 30 to 50/100 times a day every... And Press Information/New Coverage ( to guage reputation ) tell the agent that you can the. A # to talk to a person????????????... For non-English speakers: Select 0 to connect with us a rep who is mailing me the for! Is rightfully theirs me know, get your sh! t together already!!!!!! They had already sent me my monetary determination back in July like really what do all. The hell do you get through?????????????... Serious problems an applicant to log in to Gov2Go to complete tenant application for review reps are wits! Access my email and log back into my Gov2Go by mail is at the moment out. Rrp Support Center at 833-RENT-RELIEF ( 833-736-8735 ) from 8 a.m.-8 p.m. EST... Be able to access it, i havent gotten a check in 4 months, only got representative. And now i cant get Thur to Unemployment i been calling everyday year.
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