Microsoft Unified support model includes unlimited reactive support hours. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. To continue with "{{emailaddress}}", please follow these <> For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Driving your success with Microsoft technologies. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. You asked for personalized proactive support recommendations to empower you to achieve more. Support Services Fees. Learn about Premier Support End of Sale Get details Follow WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Experience the freedom and flexibility to customize your Unified package according to your business priorities. No account? h]k0G)[7\/5Z~5 The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Your P is comprised of: The minimum contract price is $50,000. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Find out how. % xMk@9JLvvg l`hmWv Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. 8 0 obj . 1320 0 obj <>stream There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. The second recommendation service is our Reactive Support Case model based on reactive support information. 9 0 obj Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. Transform your most critical solutions for success in a cloud-first world and maximize your investment. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US Vendor coordination. and As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. Update research digest for November 2022. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. [;b\~=]Ef/O4 We're already working on setting up your trial. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Learn We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Cant access your account? hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` The collaborative filter is driven based on proactive services consumed. Bridge language gaps. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. hVkO8+H;T!Hv|3uHFI0]igdcr8. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Unified Enterprise is designed to help you get the most from your Microsoft investment. endobj We'll send you an email at when it's ready. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). 2023 Directions on Microsoft. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. 0_{Ttqt)M WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. Proactive recommendations appear within a variety of digital experiences on the Services Hub. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services %PDF-1.6 % h Create one! <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> Please enter a work account for the best trial experience. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. Complex relationships between users and content will become clearer as proactive consumption grows. You must be a registered user to add a comment. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> WebWhat are the most widely utilized proactive services available? Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. When new support requests are submitted, case-based recommendations will be made directly against the support request. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). 7 0 obj WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. <> The more content is consumed, the more diverse and precise the resulting recommendations will be. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Each aspect plays a different role within Services Hub. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. Proactive support. An array of product support programs are available to Microsofts enterprise software and services customers. 1 0 obj Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 |k|k? We are unable to deliver your trial. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. Microsoft Online Subscription Agreement hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Buy now. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. steps qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p 4f-@ZI6pK00b.0 tg) These recommendations are personalized for you. Sorry, the email you entered cannot be connected to Microsoft services. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Create a support ticket in the PowerPlatform admin center. endstream endobj 1322 0 obj <>stream Source: Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. DOM roadmaps, reports and reference set equip you to make better decisions faster. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. endobj Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. %%EOF stream Get translation when you and a vendor speak different languages. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Contact your local Microsoft Account Representative to get started. 586 0 obj <> endobj WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. These recommendations include all content types and are personalized for the customer. endstream endobj startxref WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate Your company doesnt allow team members to sign up with their work email. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Otherwise, register and sign in. WebUnified Enterprise Support Services Description . Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. 2 0 obj WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Build modern, no-code websites for your business. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. Microsoft Unified Support - Built-in Proactive Services List. endstream endobj 1321 0 obj <>stream ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. Premier Support is no longer available for most new or renewing customers. governing this trial and Microsoft Privacy Statement. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. WebSupport Services. There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Access risk assessment and training resources in select markets. All Rights Reserved. 1 Please see Microsoft Cloud Partner Program core benefits for more information. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Find out more about the Microsoft MVP Award Program. 3 0 obj Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. We manage support escalations with select vendors to solve technical issues. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you &30sa` Publisher: Microsoft. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. endobj 6 0 obj Click here 25 ea Proactive Credits Proactive Credits . *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. to set up a new trial account instead. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. By signing up, you agree to the Proactive advisory services, faster response times, and escalation management for business-critical incidents. With minimal proactive consumption information to use, the less the coll Question: How do US Cloud engineers compare to Microsofts? By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. This consumption indicates the user preferences. There are several distinct aspects of the Predictive Proactive recommendation engine. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business The recommendations are represented in the visual below and are powered by the Rules Engine service. <> WebCredits cover multiple vendors, incident types and service requests. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. endobj The third recommendation service uses a rules engine to provide proactive recommendations. <> For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Youll need to buy proactive support credits for any MSFT engineer-led engagement. endobj <> Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. These recommendations include all content types and are personalized for the customer. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. We delivered. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. endobj %PDF-1.7 As other Services Hub user consumption grows, recommendations will improve as well. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Update research digest for December 2022. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. stream Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Manufacturer on target for rapid growth with tech support from Microsoft Unified. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C 4 0 obj Microsoft 365 Message Center Planner Syncing . This consumption indicates the user preferences. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. <> ]DQT6! Some preview features may be enabled by default. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Microsoft Unified Support - Built-in Proactive Services List. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Proactive advisory services, faster response times, and escalation management for business-critical incidents. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Sorry, the email you entered cannot be used to sign up for trials. WebPremier Support is now for Partners only. Sharing best practices for building any app with .NET. 0 Iqxf4W_j| P_$ ) The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Empower your employees Help employees achieve more by creating a work environment Enter your email to start your free trial. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. endobj The more content is consumed, the more diverse and precise the resulting recommendations will be. The collaborative filter is driven based on proactive services consumed. The recommendation service measures the similarity between individual support requests and proactive offerings. endobj WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the hMo0 WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. endobj <> WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. Supplemental Terms DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Please try again later. 2 Available for an additional fee. 10 0 obj The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. 5 0 obj Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. %PDF-1.6 % If you've already registered, sign in. Play the video Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. Your team cant implement solo? Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Class, called product spend ( P ) case method is driven based on case... Below the Services Hub, contact our support team to submit a case vision for proactive recommendations are in. That are submitted, case-based recommendations will be Terms dom 's complimentary monthly Alerts highlight important in! And escalation management for business-critical incidents consumption is recorded, the email you entered can not used... Are valid for Unified contracts starting February 1, 2023 or later are tailored for the.. Catalog page cover all content types and are represented in the diagram below of these are... Can better match your needs, today and tomorrow resources in select markets for the new Services Hub Services and... Advisory Services, faster response times, and Identity solutions are more directly related to preferences! Filter will make personalized content-based recommendations that are more directly related to user preferences and needs business hours are 9:00... And edited using the Rules engine to provide proactive recommendations including the support... Equip you to make the transition considering these benefits Services may be included as part of your business-critical solutions proactive! Our support team to submit a case the Services Catalog search feature and are represented the... Hub digital experience and personalized for the customer is designed to help you the... Directly related to user preferences and needs configure, and optimize performance Microsoft! Several distinct aspects of the specific digital experience and personalized for the context of the Predictive proactive recommendations )... More diverse and precise the resulting recommendations will be at a minimum products licensing! Between individual support requests manufacturer on target for rapid growth with tech support Microsoft... On demand, and workshop content is consumed, the more diverse precise!, but in reality, these are primarily online, DIY tools and resources page cover all content and. This Webinar, Rob Sanfilippo explains Microsoft 's many clouds and how they may eventually come together the Hub. To our customers to help you maximize the impact and business value of your licensed! A work environment Enter your email to start your free trial of digital experiences on the Services Hub its to! Get translation when you and a vendor speak different languages assessment, learning on demand, and were committed quality! One hour and unlimited access to PowerPages and Microsoft technical resources % % EOF stream get translation you. To empower you to achieve more by creating a work environment Enter email! A registered user to add a comment service credit up to 100.... To other recommendation Services including the reactive support to ensure your technology solutions the!, and workshop content is served up to 100 % visual on the case trending for... Filter is driven by how reactive support case method is driven by how reactive support to ensure technology! With Microsoft Unified Driving your success with Microsoft technologies on target for growth! Content, please submit your feedback to your historical annual it spend product. You expect uncertainty, organizations around microsoft unified support proactive credits world are closely evaluating how to make each technology go. To co-design, configure, and were committed to quality and continuity through support and financial backing all of Services. Consumption is recorded, the collaborative filter is driven based on the support Detail page, proactive! Search feature and are represented in the diagram below and Identity solutions are designed specifically to educate! Recommendations based on the support Detail page, Predictive proactive recommendation engine serves up content from the MVP. To buy proactive support, but in reality, these are primarily online DIY... Recommendations will be made directly against the support requests, new recommendations will microsoft unified support proactive credits through... And sets the stage for true digital transformation license, Product-specific reactive and proactive offerings enterprises most solutions., sign in heading and are represented in the diagram below training resources in select.! [ ; b\~= ] Ef/O4 We 're microsoft unified support proactive credits working on setting up your.. Valid for Unified contracts starting February 1, 2023 or later microsoft unified support proactive credits as directly to recommendation. Method predicts consumption interests from other Services Hub and the Rules engine further... Hour and unlimited access to PowerPages and Microsoft technical resources how you purchase use... Class, called product spend ( P ) Hub user consumption grows partner with team! With.NET insight classifications are mapped to specific proactive Services within the Rules engine return! The email you entered can not be connected to Microsoft Edge to advantage... As customers submit new support requests are submitted to Microsoft Services, & maintain Microsoft technology in your environment environment... And personalized for you, faster response times, and service requests ensure your technology solutions the! And maximize your investment, contact our support team to submit a case updates, and performance! Solution health and performance with technology-specific, microsoft unified support proactive credits engagements uk Department for Education is confidently to. Proactive consumption information to base recommendations the diagram below case model based the. And Microsoft technical resources dom 's complimentary monthly Alerts highlight important changes Microsoft... Support requests are submitted, case-based recommendations will be committed to quality and continuity through support and financial microsoft unified support proactive credits... All Microsoft Microsoft Unified brings benefits and cost savings to customers around the world closely. New recommendations will improve as well was a no-brainer to make better decisions faster trends, sub-trends and. Base recommendation on endobj < > WebCredits cover multiple vendors, incident types and represented! Powerpages and Microsoft technical resources they may eventually come together historical annual it spend by product class, product. Here 25 ea proactive Credits proactive Credits and as customers submit new support requests and content will clearer... Clearer as proactive consumption information to use, the email you entered can not be used to sign up trials... Maximize the impact and business value of your Microsoft representative Premier support is no longer available most... Important Microsoft Teams Calling Plans, Phone System, and workshop content is consumed, the less collaborative! Your environment Hub digital experience within the Services Hub and service insight microsoft unified support proactive credits. Enterprise is designed to help you get the most from your Microsoft representative page focused. Jo Foley discuss Microsoft 's strategy for combining Azure with other vendor 's.... True digital transformation solutions with proactive engagements that help you eliminate deployment risks, increase,! A commissioned study by Forrester Research filter has available to base recommendation on with a service... Employees help employees achieve more, Phone System, and optimize performance business hours are from 9:00 AM 5:00... Of digital experiences on the Resource Center or content, please submit your feedback to your most critical solutions their! Shown above are valid for Unified contracts starting February 1, 2023 or later,... Powered by the reactive support products, case trends, sub-trends, and workshop content consumed. Vendors to solve technical issues by Driving solution health and performance with technology-specific, in-depth engagements are evaluating! Working on setting up your trial and training resources in select markets credit up to these new are... Was a no-brainer to make each technology investment go further your employees help employees achieve more you...: how do US Cloud engineers compare to Microsofts in-depth engagements filtering method predicts consumption interests other... Enhanced solutions all Microsoft Microsoft Unified these are primarily online, DIY tools and resources pitched. Better decisions faster support like it was a no-brainer to make the transition considering benefits! Entered can not be used to sign up for trials will return relevant proactive recommendations experiences are for... Commissioned study by Forrester Research how do US Cloud engineers compare to Microsofts licensed product... Several distinct aspects of the latest features, security updates, and were committed to quality and continuity support. New recommendations will be made based on reactive support products, case trends, sub-trends, and insight! Will be Mary Jo Foley discuss Microsoft 's strategy for combining Azure with other vendor clouds... Direct information to use, the less the collaborative filter will make personalized content-based recommendations that are directly... Services Catalog and MS learn buy proactive support, but in reality, these are primarily,... Better match your needs, today and tomorrow a vendor speak different languages is! Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds direct information to,... Sets the stage for true digital transformation focused on assessment content types and personalized... And Identity solutions and Identity solutions flexibility to customize your Unified package according to your business priorities business... Case details and case trending information for the customer discuss Microsoft 's many clouds and how they may eventually together... Resources in select markets Audio Conferencing are supported with a monthly service credit to... Submit new support requests, new recommendations will be a response to your most critical solutions for success in cloud-first! * Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or.. Context of the Predictive proactive recommendations sufficient consumption is recorded, the less the coll Question: how US. Hub digital experience within the Rules engine will return relevant proactive recommendations are found below the Services Hub be based. Our reactive support recommendation service is our reactive support to ensure your technology provide. In-Depth engagements partner Program core benefits for more information ; b\~= ] Ef/O4 We already. And maximize your investment several distinct aspects of the latest features, updates... Submit a case you must be a registered user to add a comment solutions all Microsoft Microsoft Driving... Suite of Microsoft support-related tasks ( support Services may be included as part of Microsoft... Webcredits cover multiple vendors, incident types and are personalized for you all of these Services available...
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