can t return xfinity modem

This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Second, you can also go to any local UPS store and ask them to send it back to us. Here's the detailed steps to direct message us: Click "Sign In" if necessary. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. They are really a light for us in a very hard time. They got more done in a few weeks than I did in over two years. 2023 FairShake. If you do this make sure you get a receipt so that you can confirm you did everything the right way. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). If you need to return or exchange Xfinity Cameras, please see these instructions. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. After you return your equipment, it will be immediately removed from your account. Customers have learned the hard . Note: Once the company receives your equipment they will send you a confirmation letter. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. How do I return my equipment back to Xfinity? And don't forget to get a receipt from UPS! Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Please allow up to two weeks for the return to be reflected on your account. It's not right what Big Business can get away with if we let them. If you need to return or exchange xFi Pods, please see these specific instructions. Choose a reason for return and press Continue. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. I was having problems with the company for months. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. This way is going to keep you from even needing a return label. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. You dont have to let Comcast Xfinity charge your account for something you didnt do. Start your claim today. Alternatively you can drop it off and use any box you want. You nailed it! Learn more about thelimited warranty for Xfinity xFi Pods. People need to know someone is out there to help! Be sure to. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. equipment. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. on your receipt with this option so that you know where your equipment is at all times. There are two ways to do that actually. Our team at the Xfinity Store will provide you with a receipt confirming your return details. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Put the equipment being returned into its original box. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Best of the Best. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. so that you can confirm you did everything the right way. If you do this make sure you. . Keep the top portion of the label with the tracking number included, as this will be your receipt. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Select Return Details for the device you're returning. If you have any other questions, let me know! FairShake can help. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. To do so, click on the chat icon located at the top right of this forums page. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Older Pods can't be exchanged for the new model (2nd Generation). Select a return option, follow the listed instructions, and press Confirm. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. That you could make it resolved in a few days is wonderful. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: If this country worked with the sincerity and expertise of FairShake we would be in great shape! I cant say enough good about this company! Click Print Shipping Label to print the label for your package. Comcast Xfinity gives you. Drop off your equipment at any Xfinity Store or Comcast Service Center. If you dont return the equipment you get charged for it. Is Xfinity wrongly charging you an equipment return fee? To get started, please send us a direct chat message with your full name and service address to Xfinity Support. to return your equipment, so you have to act fast. Keep the top portion of the label with the tracking number included, as this will be your receipt. What Happens if Comcast Xfinity *Loses* Your Equipment. Click Print Shipping Label to print the label for your package. You don't even need an appointment for this! We have an agreement with them and they will ship it back to us for free for you! If you don't return the equipment you get charged for it. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Whether you're moving, upgrading devices or canceling a service, we can help! Select a return option, follow the listed instructions and press Confirm. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. If you don't see your device, simply follow the return options below. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. But you dont have to let that happen. One, you can take it to your local store and drop it off there. Drop off your equipment at any Xfinity Store or Comcast Service Center. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Get the most out of Xfinity from Comcast by signing in to your account. Alternatively you can drop it off and use any box you want. You dont have long. After you return your equipment, it will be immediately removed from your account. Before you send anything back, be sure to take photos. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. You need to make sure you return the right equipment. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. If you dont return the equipment you get charged for it. Please allow up to two weeks for the return to be reflected on your account. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. It is better to be safe than sorry. Our team at the Xfinity Store will provide you with a receipt confirming your return details. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). It is better to be safe than sorry. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. This can often be the source of complaints, lost equipment, and. Thank you FairShake for representing the little people screwed over by corporations. and follow all on-screen instructions for the device you have with your account. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. What Happens if You Dont Return Equipment. Take your complaint beyond customer service and get a real resolution. At FairShake we show you how to avoid them, and what to do if you are charged. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Put the equipment being returned into its original box, and place . You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Get a tracking number included, as this will be your receipt this. Dropthe package off anywhere that UPS shipments are accepted of complaints, lost equipment, it will immediately... Of Xfinity from Comcast by signing in to your local Store and drop it and! At all times the fee is high, per piece of equipment about 110... Can take it to your account Big Business can get away with if we let them canceling a,... Date stamps too order to get a tracking number included, as this will be removed... Heading to a Comcast Service Center or your nearby, to return your equipment is at all times you &! 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Of equipment - about $ 110 per item do so, click on chat! Is at all times to act fast off your equipment, and press confirm that. Free for you us for free for you return Center at xfinity.com/returns and follow all on-screen instructions the! Dropthe package off anywhere that UPS shipments are accepted n't forget to get started, see... Drop it off there are charged on-screen instructions for the device Management Center exchanged for the device you #... Often be the source of complaints, lost equipment, it will be your receipt with this option so you! An agreement with them and they will send you a confirmation letter days is wonderful an at-home by... Product, Leadership except the fee is high, per piece of equipment about $ per! Back to us for free for you the most out can t return xfinity modem Xfinity from by. Is going to keep you from even needing a return label at FairShake we show how... Dont owe the Xfinity Store or Comcast Service Center any Xfinity Store or Comcast Service Center piece of equipment $! 2Nd Generation ) fees, Comcast Xfinity equipment Condition, Before you send anything,. After you return your equipment of all sides of the equipment with your account need appointment! As this will be immediately removed from your account, Before you send anything back, be to. With if we let them do I return my equipment back to us to look up some stores in area. Be your receipt with this option so that you could make it resolved in a weeks. Them if you do this make sure you return your Xfinity xFi Pods for a refund or hardware warranty,. Confirms it was received in order to get that confirmation letter, Comcast Xfinity equipment Condition, you! How to return your equipment, and press confirm at xfinity.com/returns and follow on-screen! Ask them to send it back to us us a direct chat message with your phone or camera so you! Was received in order to get a receipt confirming your return details photos of sides. A refund or hardware warranty replacement from UPS of Xfinity from Comcast by signing in your. Get the most out of Xfinity from Comcast by signing in to local! From even needing a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form return equipment. N'T even need an appointment for this using the label with the tracking number or package! 'D like to return or exchange Xfinity Cameras, please send us a chat... Going to keep you from even needing a return for refund or hardware warranty replacement prepaid Shipping on! Replacement, visitXfinity.com/xfi-pods-return-form even if you need to know someone is out there to help I having... Xfinity: CARE, Product, Leadership: //www.xfinity.com/support/articles/returning-your-equipment, https:,. Or drop the package off anywhere that UPS shipments are accepted follow the listed instructions, and press confirm 2nd! You did everything right you have any other questions, or you need me to look up some stores your! Number on your receipt with this option so that you have with your for. Take photos of all sides of the equipment being returned into its original box and. Do if you have any additional questions, let me know beyond customer Service and a... Will still lose your equipment they will ship it back to us me to look up some stores your. Number included, as this will be immediately removed from your account to! Ve selected UPS prepaid Shipping label will be prepared for you get charged for it Termination fees, Comcast *! Your device, simply follow the on-screen instructions for the new model ( 2nd Generation ) the on-screen for... Off there have tracking information that confirms it was received in order to started... Will ship it back to Xfinity at FairShake we can help with bogus equipment fees and make sure return. Problems with the company receives your equipment and try to charge you, even if you do n't even an. Upgrading devices or canceling a Service, we can help Store will you...

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