unfair rating on mercari

Join the 157 people who've already reviewed Item Mercari. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! Payments are processed on the site, preventing fraud or scamming . There's a seller on Mercari that clearly uses a popular store as her inventory. @chaocathy1 A tracking number is required for all items. I want some kind of refund to replace the damage. I ordered an item and they said they notified the seller and Im out my money because they never sent it. I bought a device named Fixd from a company called Mercari. I purchased an item off Mercari from some person in New Hampshire. Exactly no not as easy as that! /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips They have ZERO support. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. DONT USE!!! I am completely committing too spearheading a class action suit. Service 642. Please, I wont even collect from some of them because they are so nasty its not worth it. Terrible. That, my friends, is AWESOME customer service! However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. Its not a good place to be a seller. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. So much for Mercari backing the buyers or caring about good business practice from their sellers. For more details, check out their full list of Prohibited Conduct page. In the last 5 years, I sold and bought on both eBay and Mercari. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. When I unwrapped the item I discovered it was filled with water. All the previous messages were then sent by peach though. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Thank you. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. My site is up with over 400. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! I hate the blind rating system, it shields people from accountability for leaving bad ratings. Overall, its been great and the sellers have generally positive, responsive and honest. I went ahead and called my credit card company and they began a dispute process. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). I noticed cancellations were acceptable and so I sent a request through mercari, based on my mistake. . Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I purchased an item on mercari on 11/09/2019. If you want a luxury experience then go pay the actual price to buy it new from la mer. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. etc., etc.. Buyers in Mercari scam regularly break policy but support does nothing. BUYER BEWARE! Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? I have an item I want to return for the reason it is not as described. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. A few days later, I get an email from Mercari that the case is closed. I brought a coach purse from Katherin Aucoin. They said they couldn't remove it but would have the higher ups look at it. Bought MY stolen property off of Etsy and they knowingly facilitated this. Click to reveal They have wasting my time, tape, and energy etc. If they lied about receiving it then how did they send it back? I am simply making this rip off business my cause and I am calling in ever Favor I have ever earned in my 53 years. BEWARE BUYERS!!!! I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. It's the perfect place to declutter and discover items that are uniquely you. And the seller is still selling on Mercari. The fellow would never ship the item. Any items sent without a tracking number are subject to cancellation, even if sent. If the seller is at fault, Mercari will accept the buyers return request to get a refund. The S&P index shows Mercari in a steep downward decline. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. What is my best course of action to get my money back? 5 stars. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. Notified Mercari. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. Mercari i. I think Ill look into E-bay. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Share your photos and videos with others to prove the truth of your words. I later received an email stating my account was being closed for listing items that goes against terms of service and that they were keeping all the money in my account currently. Customer Treatment-BIASED and Unfair Treatment: Mercari Palo Alto, California. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. The advertising was for a second hand bottle of foundation without the box. Danny Terrell. Very annoying and frustrating and ultimately as big waste of time. I received an unfair rating. ComplaintsBoard.com is a leading complaint resolution website on the Internet. First one arrived and would not power up. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. Thank you! Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: I would have liked them to be fair. I am not threatening, just a fact! I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. I got one 4 star rating and the buyer selected all of the possible reasons for it and didn't leave a comment. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. Please refund my money back to my credit card ending in #7291. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. This item was not damaged in shipping. Buyers in Mercari scam regularly break policy but support does nothing. I actually discovered Mercari because one of my stolen rings was listed there. Verified. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. I asked ChatGPT to write a letter to Sundar (not my opinion! So they have denied my return and refund request. Karrinna S. 2023-02-18. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. and our Ill definitely stay away from this site due to everyones feedback. 1st time ordering and the last. I sold on Mercari 24 years ago. Meaning, I said they . Then I tried contacting them again through their online help center and an error message is displayed. I just got burned on an item with a bad description because they would not approve the return. I know its just one person and one rating but I feel so lost about this. It's easy to list but very hard to get views. Desired outcome: Customer Service did nothing but give me a run around for weeks and weeks. Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! ), Mercari will refund him or her. Ive had people ask me how big when Ive listed the details in the description so many times. They did not even want to hear my side. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. 2 stars. This is the WORST customer service I have ever seen. Counterfeit items, misrepresented items. They are just into getting their share of the money from the sellers. It is not a safe platform for buying. I got screwed over for telling the truth. Read about their experiences and share your own! Discover it First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. Its not good because we as the customer would like to shop online with confidence. To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. Then they blocked me. Obviously this will impact a sellers review . Recently I found a few things on Mercari and placed orders. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. Seller info So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. Remove seller RRCLOSET from selling. The highest number of complaints go to scams and poor dispute resolution. Thank you for this article. I think Im done with this site. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. The seller has no control at the delivery level and is not required to refund the seller. Her reason is that its La mer,- high end item so I should have gone out and bought a golden nice fancy box for it and fancy tissue paper and a fancy package and I put it in regular packaging. The Buyer had received the item, and also cancelled the sell, the same day. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. I bought 2 computers on Mercari. New 6Motorola LCD screen photo frame Can You Transfer Money From Venmo to PayPal? At the cost of those of us that have not stood up and challenged them. Posted at 01:41h . If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. do not buy on Mercari. (I think they should improve this functionality of Mercari). The report also shows that American households are . You can email the site owner to let them know you were blocked. so i packed it up and dropped it in a USPS box on sunday night. My first complaint is from a few months ago in May 2022. The problem is, a confirmed delivery is considered sufficient proof an item was received. Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. OPENLY & FREELY! Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. how to change phone number on mercari 27 Feb. how to change phone number on mercari. Its really a shame because it HAD the potential to be better than the rest. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Now they suddenly want to be law abiding Im calling a spade a spade. The seller dropped off the item to USPS instead of UPS. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. Still waiting for an explanation of how my card was used. . Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. Means if item is fake enough to convince u for 3 days you just lost ur money. Hey Jessica, It depends! you will get the wrong item or it wont come. #m13166668176 for $ 27.00 plus tax and shipping cost. And obviously, not doing so will certainly result in scams and other issues. They wanted photos from every possible angle within 24 hrs! That's not to say that you won't incur other charges, but these are generally made clear at the point of sale and are easy to understand. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I have the legal right to do so, although Mercari tries to say different in their contract. Therefore, you need to make sure that the buyers/sellers are also reliable. I am very impressed with the platform and those the sellers so far. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. 1. If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. Theres a seller on Mercari that clearly uses a popular store as her inventory. Mercari itself is a legit e-commerce marketplace to buy and sell products. You'll see "PAYPAL *MERCARI 888-325" on your card statement. 1 star. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. Also, what do you consider a proper reason? Exactly what I had wanted at great price. Now I am without my money and no item when I clearly told them from the start that I never received the item. I was checking on line and found this item for sale. 'In honor of imnotlegolas for starting this subreddit. I didnt counter I just accepted the offer. In case youre wondering: How can I get the tracking number so that I can send it to the buyers? I WILL NEVER ORDER THRU MERCARI EVER AGAIN. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. Desired outcome: not going to use it again. Received a response a day later saying they would check into it. Its much better and safer for a buyer to shop at eBay. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. It is important to know exactly what youre going to receive in your order box. I did not reach 600. A similar thing happened to me as a seller on ebay. Michelle Wilson - November 8, 2021. So now August 7th had an update bit there is still no estimated delivery date. With my account closed, I just shipped an item I will now not get paid for and I lost the money from any other sales. Really? Coach Purse Any issues or concerns are met with a canned response. But I lost a lot of time. Desired outcome: Desired outcome: They know dam$ well that youre PAYING, to sell & ship if you take those deals. They expect you to take whatever they offer. This website is using a security service to protect itself from online attacks. 6mo. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. They basically sided with the seller & did not care about the client. Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. Mercari doesnt go the extra mile to ban or punish scammers. Im more mad at Mercari than the seller at this point. Pictures were sent to Mercari on 11/23 the same day that I received the monitor and they rejected those pictures.

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