Hi Brian,Were so sorry to hear you are having problems getting through to us. Premier holidays were very professional and helpful with booking. Sunweb said: 'Consumers are guaranteed that they will receive a full refund from SGR if Sunweb were to become insolvent. So once again we had been misinformed (lied to, to shut us up?). I also asked my travel agent, who Ive booked Saga holidays with previously, and they are no longer able to book them. Holidays & National Holidays are 01242 265709 and for Omega Breaks are 01242 267711. Helloworld Travel Plenty Valley went bust in 2020, owing $340,000 to scores of customers for holidays they were unable to take because of the pandemic. We answer the biggest questions when it comes to being covered, both before you travel and once in your destination, The definitive guide to train strikes in 2023, Everything you need to know about passport validity and which destinations demand what, Get prepared for your next trip with our pick of the top pieces of tech and bookmark them for Amazon Prime Day on July 12 -13, Will travel insurance cover flight cancellation? Coronavirus outbreak: Advice for travellers. This means they pay Atol - the Air Travel Trust fund - 2.50 for every package holiday they sell. Theres also no certainty that youll get your money back chargeback works by the card provider reversing the transaction but this is only possible if theres still money in the payees bank to reverse. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. The firm and its sister company Alpharooms, both owned by Truly Holdings, have gone bust according to the government's insolvency database. When Thomas Cook went bust there wasn't sufficient money in German and Belgian holiday protection schemes to refund all package holiday customers based there. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. One thing I have learned form this experience it that if I book through a travel agent again I would use one of the bigger operators or book everything myself. Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. SENT ANOTHER LETTER TO HIM A MONTH AGO STILL NO REPLY. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. Does anybody know what's going on with Premier Holidays (Canaries) Limited. Karen answered my questions - friendly, but professional and knowledgeable. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Despite its parent company falling into administration earlier this year, National Holidays is set to make a return. Teletext Holidays goes into liquidation. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. CobyMcKee No one to answer the phone. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. AP Photo/Wally Fong. Hi Kathy,We're so sorry to hear of the issues contacting us. Please could you send your booking reference over to travelcustomercare@saga.co.uk and the team will chase this up for you. Jersey; Guernsey; Herm, Sark & Alderney . Thanks. Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? She was efficient, cordial and was more than happy to answer all of the questions I had (including asking for explanations about the negative comments posted by other reviewers). Which? We arrived at Ercan at 5am, and guess what? If you're unsure, you can check that your holiday is an Atol holder here. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. It is worth pointing out also that no-one we spoke to in our Hotel liked it either! I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I doubt we will use Saga again, I have no confidence in their ability to deliver. We use dedicated people and clever technology to safeguard our platform. " They are now operating under Premier . Still nothing from Cyprus Premier. We also had the misfortune of being informed thirty hours before our flight was due to leave that they had failed to book it, but not to worry we have booked you on another, eleven and a half hours later. Welcoming artisans from all over the country, our flagship event has been voted the #1 Artisan Market for the past decade. Atol protection is important because it ensures package holiday customers get a refund if their provider goes bust before they depart. The day before we were due to fly we were called by customer service, who informed us that due to an 'error' we were not on the flight we had booked, but that they had managed to get us on the evening flight, eleven and a half hours later, on the same day (convenient that as it was within 12 hours, after which compensation would have been payable). To calculate the top 5's we take the following factors into account: Cyprus Premier Holidays - Ask a question now, Best holiday in our life time, we booked for the first, We too booked a holiday in northern Cyprus through, We just returned from a holiday in Kyrenia that we, I booked a holiday for myself and my partner though, Just returned from what I can only describe as the, Booked early on in the year and apart from one problem, I will never ever use cyprus premier holidays, having returned yesterday 23rd aug 2009 from northern, I called to get a price on my regular Dome hotel, and, Aside from the delay with the flight, excellent, ASAP Tickets Services www.asaptickets.com, Travel Republic - www.travelrepublic.co.uk, Online Oman Visa Reviews - onlineomanvisa.com/countries, Swastik Holiday Reviews - swastikholiday.com, IMAD Travel Pvt. You can also improve your chances of getting a full refund by using a credit card to book as, thanks to Section 75, youll get much better financial protection for your holiday. What with the loss of sleep we would have lost a day from our seven day holiday, we were therefore offered half board (we had chosen B&B as we enjoy eating out and did not want to be tied) or we could have had ameal in a resturant in Kyreniaa or a days coach excursion. We were due to fly on a Sunday at a specific time that we had requested (and paid more for) and we were offered flights on the Wednesday or Thursday, we refused due to work commitments, and were told that there were no flights on the Sunday. SIMPLES! more. Luckily I previously downloaded them. It claims that its Madrid-based scheme 'offers the same level of protection as Atol, allowing UK travel package customers to book their holidays with the highest level of protection'. We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier. I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. The Hotel and staff were also very good. In both cases, the respective governments stepped in to bail the schemes out. Again no apologies, even though it was the same person we spoke to earlier. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste Hi Brian,We're sorry to hear this. Elsewhere agents misled us over our financial protections in the event of another national lockdown or quarantine measures being introduced at our destination. However, this only applies to ATOL-protected holidays, for . Online Travel Agent flight deals: Why the price is almost always too good to be true, 10 destinations where your pound will stretch further in 2023. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! on 03/09/2008. Not good enough SAGA. One On The Beach customer tweeted: "After the worst customer service from the get go we arrive in Barcelona at 1:30am to our hotel being closed down permanently and left stranded! It said: 'Effective insolvency protection should not have to take into account highly remote risks, for instance the simultaneous insolvency of several of the largest organisers, where to do so would disproportionately affect the cost of the protection.'. Lastminute.com will face legal action unless it repays over 1 million to customers it committed to refund after their package holidays were cancelled. It was ordered to pay 18m by March this year or face court action. Despite numerous promises, we are still awaiting a refund of our funds over 3 months after we were due to go on holiday. These links are signposted with an asterisk. Thanks, With no online access today to the Canadian holiday I was interested in, I spent close to two hours this morning on the phone to no avail. Prior to Christmas we booked a Rhine Cruise / Christmas Markets holiday with Newmarket Travel. Booked a cruise. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. Marmaris. Covid-related restrictions may be in place. In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. Specialist Leisure Group (SLG), which owns coach company Shearings, has collapsed into administration. They think by offering half price next holiday is suffice. Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. We travel in two weeks. A half day city tour included and private transfers too. Still nothing from Cyprus Premier. Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. See Bird Holidays has ceased trading very sad. I will not be using them again. Possibly, but youre unlikely to get this back from the airline itself. Establish the level of financial protection provided for Travel companies based in the EU STILL no REPLY get refund! By offering half price next holiday is an Atol holder here a full refund from SGR if were. 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