parker and sons complaints

We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. Customer service contacts and company information. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Why was replacing the coil not recommended? The ease of their financing terms made it a very easy decision to make. Parker and Sons has standard refund processes that were followed. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. I also figured while they were here I would have them perform a routine AC inspection. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. The electrician did not clean up, leaving the old one in the backyard. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. and ultimately told me I would need to wait two weeks! This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. Showing 1-10 of 198 results. International Association of Better Business Bureaus. It goes against our guidelines to offer incentives for reviews. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. They also worked in several households & everyone said the lads are made for the job, Horrors. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Parker and Sons is a life savor. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. Reporter441233 Sign in to contact user. Was told a tech would be out today to replace parts. BBB is here to help. So $3250 for 8 hours of labor. Do you clean the ductwork? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Fast service,made sure it was done the way I wanted it. They do not value their customers. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. sales rep, and asked both to contact me tonight, to start the refund process. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. . page 2. 21 complaints closed in the last 12 months. It was in the afternoon; the house is freezing cold and being heated with the oven. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Repair, maintenance, and installation in Phoenix. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. Never show up ..Saturday waited all day. We also offer installation services for new equipment. Air Conditioning. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Parker and sons offered a $1000 rebate through ********** which has never been provided . Never said a word. Write a review Sign in. . Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Hi Stan. Neither have returned my calls.It will be in upper 30s tonight. Their technician Josh is the absolute best!! Verify your email to use filters. $10000 for replacement unit. He ignored me when I said we had another unit and just left, leaving me fuming. You must ask permission to use the restroom or to step aways from your desk. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. We scheduled a time for the work to be done, 3 hours into the appointment window with no one showing up, we called and were told the appointment was never actually scheduled. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. Customer service contacts and company information. So far, so good. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The email sent to *************************** is attached. Schedule an appointment with us today! Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. I had purchased an HV** unit from Parker and Sons to replace previous unit. Just want to let us know how our team did on your recent service call? The have all my info for my address ***********************************************************************. Parker & Sons is amazing. Parker and Sons is a life savor. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Erin S. Parker & Sons is amazing. Given an estimate to replace indoor coil and repairs. Need to file a complaint? Phone calls to management were not returned. Luckily, my next call was to Parker & Sons. I called SRP, they said nothing pending. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Report. Mike was wonderful! Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. Luckily, my next call was to Parker & Sons. Parker and Sons. I think a lot of people stick around because we make such good money. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. and gave us a seer of 14 that is just standard performance. Accursio was wonderful. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Need to schedule a repair? No job is too big or too small, so contact the experts at Parker & Sons today. Get more reviews from your customers with Birdeye. It cost $4000 for one guy to do a one day job. The ** unit has never worked to cool house since the installment. Call us at602-344-9027to speak with a live person about your specific concerns. Gentleman was polite, courteous and professional. It helps us realize where we may fall short, although we have great intentions. I told my boss and she told upper management but they got mad at us. ******* said that is not what she sees on the invoice. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. Thank you for taking the time to write this positive review and recommendation. Visit the Solution Center to Explore Articles. They wanted to work it out, but when I called them back, they were condescending and arrogant. Useful Reply Reporter447795 We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Tucson: (520) 273-7247. She sent me her invoice. There was installation all over my clothes. Pros & Cons are excerpts from user reviews. Calling Parker & Sons was the best move I ever made. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. This rating has decreased by -3% over the last 12 months. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! Management is good and cares about employees. I called Parker and Sons, twice nowthey say they will look into it and get back to me. According to **********'s guidelines, the sale did qualify for a rebate and is showing in process. Did a fabulous job. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Parker & Sons installed a water softener and did an excellent job. See Yelp for long description of this co. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. Great service. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We shall see if future maintance services run as smoothly as the 1st one. She never called back. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. My electric bill was outrageous. Doug, we're glad your service was both prompt and professional. I say it because the mold did not return. You can always get someone come right away for your emergency. Very pleasant. Now the second issue is talking to his manager 2. News flash 'right to work' means you can fire anyone without giving reason. I warn you do not use them. Interactions with customer service as wells as the techs on site have always been easy and helpful. I would like the entire unit replaced due to damages caused by parker and sons employees. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. $300 would've been the right price. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Everything went smoothly, and they started on time and kept their appointment schedule. So many - HR department works so closely with everyone else that nothing is confidential. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Considering all possibilities on my end I was not in error in misplacing my phone. We have been customers for over 20 years. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Yelp users havent asked any questions yet about Parker & Sons. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Parker and Sons is a life savor. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. The a/c was running constantly and my electric bill was sky high. This profile is powered by Birdeye. Thank you for trusting us to deliver the quality service you deserve! The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. Marion, we love it when our techs hit a grand slam! Thank you. We also ensure all reviews are published without moderation. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. I also had the electrician replace an outdoor fan. I paid $11,000.00 for the heater and a/c. We appreciate this feedback. Verify your email to use filters. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. Justin was so nice and professional. Parker and Sons are thieves!! HIPAA Guidelines To Remember While Responding To Patient Reviews. Well that was a big lie. He fixed half the issue and left I. the technicians were on time, friendly and very professional. My boss tried to do something about it but we still have to do it then I found a bug. As a matter of policy, BBB does not endorse any product, service or business. Yelp confirmed a business or employee license. Justin Ross came out to our house around 9am the next day. You are in Phoenix. Avoid this company. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Write a review Sign in. Parker and Sons is a life savor. The coupler came loose and it needed to be taped back together. Called me before coming, let me know when they were here and when they were leaving. He made my day. Thanks, judy. He was absolutely correct. File a Complaint. The job got done as quickly as they could because it was a big big job. Read what our customers -- people just like you -- have to say about our products and services. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Stayed to make sure it was working. Their employees should put on face mask when entering someone house. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. We also have a Tucson site. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. Be the first to find this review helpful Helpful Share Join the Parker & Sons team Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Parker and Sons issued a refund of $147.00 per ******************** request. Parts were AT MAX $750 likely $500. BBB Business Profiles are subject to change at any time. Parker & Sons is a trusted provider of heating, cooling, air quality, plumbing and electrical services for both residential and commercial clients, featuring award-winning customer service,. Find out how we combat fake reviews. They are not authored by Glassdoor. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! 9 Parker & Sons reviews. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. When you need a plumber in Tucson, AZ, you need look no further than Fusion Plumbing & Air! page 5. My husband call him three times the other day .No return call. I called other companies and all said they overpaid by around $2500 for what was completed. Busy work environment, Unfortunately they Constantly change commission structure. A Note From Our President Regarding COVID-19. Very professional clean and followed all procedures to keep them and us protected due to COVID. Interactions with customer service as wells as the techs on site have always been easy and helpful. 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