buyer says package not delivered mercari

By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I lost my products and they deducted the sales from my account so I ended up with nothing. This happens sometimes, it gets marked delivered a day or so before. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Buyer claims they did not receive the package. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! New comments cannot be posted and votes cannot be cast. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. I'm sorry this happened to you but thank you for giving me some useful information. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Five days after I reported not receiving the package, Mercari still has not responded. Mercari does offer a $200 shipping protection with each order. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Press J to jump to the feed. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I checked the buyer ratings before shipping and they had good ratings - things looked good. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Please check the tracking information to confirm if a delivery . **However, I was never given my payment. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Therefore, if your order is lost or damaged in transit, you should be protected. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Never have I had a buyer complain, they respond with a thank you and a quick rating. Show more Is Mercari Legitimate? I always do, "hi there, just saw your item was delivered, I hope you love it. This buyer does more selling than buying from looking at their reviews. On hold with USPS now to see what they have to say. The good news is that eventually you will be paid out either way. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The third arrived a few days after the window closed). Thank again for your purchase ". Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Annoyed. I shipped out a piece of jewelry. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Always do this as the seller. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Are we going to loose out on a $100+ and have to refund this guy? If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. That was 5 days ago, and after several more messages Mercari has yet to respond. 'In honor of imnotlegolas for starting this subreddit. Mercari takes about 2 days to respond. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. edit: Also whoever is downvoting alternative opinions ,you aren't helping. this is a question and various opinions are valid and necessary. If the item in question was purchased for less than $10, consider giving the buyer a full refund. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I contacted Mercari multiple times, nothing got put on hold. I have the tracking number though, and it says the package was delivered. The buyer got paid after three days and I was still charged. I was also charged the incorrect amount of money. Hoping for a happy ending to this problem. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Look around the delivery location for your package. I sell designer bags for about $300-1000. . Thanks . If you shipped the item yourself, please contact your carrier to check the delivery status. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Shipping claims can take up to 2 weeks to resolve. This website is using a security service to protect itself from online attacks. Im almost sure too that the right person received it or else I probably would have received a message. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. 2. Thats scary and awful. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. While I've searched the sub I was still curious. I have this happen all the time. Posted by: Bill in NC. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. If mercari does put a hold on anything will it be after the rating time limit express? Is this a scam? the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. This seems to be a scam, similar to what happens on ebay. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Had this happen to me as a buyer! thanks. Performance & security by Cloudflare. 178.62.122.70 Thanks for the tip! You can email the site owner to let them know you were blocked. The tracking number says delivered on my end. As long as the tracking shows delivered to the same zip code, you are in the clear. The buyer had one negative as a Seller. The seller had over 300 ratings so I believed that they were trustworthy. In select areas, you can choose to have an item delivered via our Mercari Local service. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. ', Press J to jump to the feed. The sale was almost $200. and our Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Some buyers do claim this as a scam, but this is truly not always the case. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. 1. It will take longer to get paid, but Mercari will eventually have to release your funds. I really feel this could be a scam. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Cloudflare Ray ID: 7a16556a0c7c770d edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Not likely. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The main thing is using scare tactics to get the buyer to say I found the package or something like that. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Looking for other sellers who have experienced similar situations. this is a question and various opinions are valid and necessary. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Checked everywhere and there was no delivery. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Update: the buyer informed me today that the package arrived. Michelle Wilson - November 8, 2021. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. For more information, please see our 'In honor of imnotlegolas for starting this subreddit. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Had this happen a few weeks ago. The title says it all. ', Press J to jump to the feed. Verify the shipping address on your order confirmation. So, I go into my post office and talk to the clerk. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Not happy. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. New to mercari love the community already. My buyer claims they didn't revive a package UPS says was delivered. Your IP: The seller received an automatic rating and payment and I have still been without my iPad. My husband and I are relatively new to this scene. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Definitely wont glad I never have in the past too. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). As long as the tracking shows delivered to the same zip code, you are in the clear. The tracking shows as delivered. Buyer supposed . The police could ask for that to help find the thief. The action you just performed triggered the security solution. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Create an account to follow your favorite communities and start taking part in conversations. Mercari is not as "buyer friendly" as eBay. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. New comments cannot be posted and votes cannot be cast. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. I would personally be a bit annoyed. I was really worried about this situation. As a buyer I would be fine with that. I insured the package at full value. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Thanks to all that responded, very helpful! Wait 48 hours. Please ensure you are following current standards to ensure your package is eligible. The title says it all. This a-hole was trying to scam me. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Please contact me back after you talk to your local USPS". Any ideas on how to handle this? I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Package was delivered yesterday. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Very likely to be actually delivered today and will update in tracking. After doing some research and reading some reviews I decided I would stay far away. I contacted the seller and they insisted I wait a few days. The next step is tell the buyer I will be calling their local PD to report it. Any advice is greatly appreciated. I'm not sure what else I can do. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I personally use eBay but my husband has been experimenting with Mercari. thanks ! Anyone have any advice has to what to do? It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. I've had 2 sales on Mercari and both were purchased by scammers. I contacted customer support and told them it was delivered. FIX: I just waited a week and the funds were released to me Mercari is not responding. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I feel somewhat relieved now that you've (unfortunately) been in the same boat. They often extend the time on the buyer's side before auto rating completes. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. Tracking shows delivered. Internet was a no go.I am at the Post Office to see whats up. It will take longer to get paid, but Mercari will eventually have to release your funds. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. That's shitty the buyer seems genuine so I'd hate for this to be the case. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. I just worry about package theft and stuff.

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